Ahmed Sedky

Operations Manager

• Job Details:Oversee a big team of hundreds of customer experience agents, mostly working remotely. Focus on scaling the team effectively while maintaining a high standard of service. Exercise full operational control to evolve team structures, redefine incentive schemes, and streamline processes and workflows. Spearhead initiatives to create a customer experience that sets new industry standards.

Operations ManagerFull Time

• Job Details:Analyze and maintain all client service level agreements; implement improvement plans as needed. Maximize revenue generation to reach long and short-term financial projects. Selecting, training, developing, and managing performance of direct reports and their associates.

Team ManagerFull Time

• Job Details:Lead and motivate teams to achieve performance metrics. Monitor, track and evaluate agent performance based upon predetermined performance metrics.