AS
Ahmed saady
Front Office Night Manager at Sunrise Alora Resort
Sohag, EgyptWork Experience
Sunrise Alora Resort
Nov 2024 - Present -6 months
Egypt
- Job Details:Duties often include managing night staff, handling any emergencies that arise, balancing the day's financial transactions, and ensuring that the establishment maintains its high standards of service and safety throughout the night. Monitoring inventories, making sure targets are hit, ensuring the store runs smoothly, training staff, dealing with customer enquiries, handling guest complaints, organizing the warehouse.
Hawaii Caesar Palace and Dreams Resorts and Aqua Park
May 2022 - Nov 2024 -2 yrs, 6 months
Egypt
- Job Details:Goal is to provide seamless service, even during busy times. They also maintain a high level of operational efficiency. They operate the front desk as the welcoming hub of the establishment.
Hawaii Caesar Palace Hotel and Dreams Aqua Park
Jan 2020 - May 2022 -2 yrs, 4 months
Egypt
- Job Details:Overseeing front desk operations, ensuring guest satisfaction, managing guest requests, inquiries and complaints, staff supervision and training, implementing hotel policies, monitoring reservations and room allocations.
Hawaii Caesar Palace and Dreams Resorts and Aqua Park
May 2019 - Jan 2020 -8 months
Egypt
- Job Details:Enforcing company policies and procedures, training and coaching new employees, handling customer complaints, inventory and resource management, supervising employees, adhering to compliance and safety standards.
Education
Bachelor's Degree in English
Skills
Languages
Arabic
FluentEnglish
FluentGerman
Beginner