AS

Ahmed saady

Front Office Night Manager at Sunrise Alora Resort

Sohag, Egypt

Work Experience

  • Front Office Night Manager

    Sunrise Alora Resort

    Nov 2024 - Present -6 months

    Egypt

    • Job Details:Duties often include managing night staff, handling any emergencies that arise, balancing the day's financial transactions, and ensuring that the establishment maintains its high standards of service and safety throughout the night. Monitoring inventories, making sure targets are hit, ensuring the store runs smoothly, training staff, dealing with customer enquiries, handling guest complaints, organizing the warehouse.
  • Front Desk Manager

    Hawaii Caesar Palace and Dreams Resorts and Aqua Park

    May 2022 - Nov 2024 -2 yrs, 6 months

    Egypt

    • Job Details:Goal is to provide seamless service, even during busy times. They also maintain a high level of operational efficiency. They operate the front desk as the welcoming hub of the establishment.
  • Front Office Supervisor

    Hawaii Caesar Palace Hotel and Dreams Aqua Park

    Jan 2020 - May 2022 -2 yrs, 4 months

    Egypt

    • Job Details:Overseeing front desk operations, ensuring guest satisfaction, managing guest requests, inquiries and complaints, staff supervision and training, implementing hotel policies, monitoring reservations and room allocations.
  • Front Office Shift Leader

    Hawaii Caesar Palace and Dreams Resorts and Aqua Park

    May 2019 - Jan 2020 -8 months

    Egypt

    • Job Details:Enforcing company policies and procedures, training and coaching new employees, handling customer complaints, inventory and resource management, supervising employees, adhering to compliance and safety standards.
  • Education

    • Bachelor's Degree in English

    Skills

    • Customer Relations
    • Reception
    • Customer Service
    • Customer Care
    • Call Center
    • Telephone Operator
    • Guest Relations
    • Front Office

    Languages

    • Arabic

      Fluent
    • English

      Fluent
    • German

      Beginner
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