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Ahmed Maher Abdelhamid

Spare parts claim controller specialist at Extra “United Electronic Co

Helwan, Cairo, Egypt

Work Experience

  • Spare parts claim controller specialistFull Time

    Extra “United Electronic Co

    Jan 2024 - Present -1 yr, 5 months

    Egypt , Cairo

    • Job Details:1. Understanding Customer Satisfaction objectives and After-Sales strategy, supporting, tracking, and undertaking key After-Sales Projects as required. 2. Handling customer complaints and followup with online team to solve customer issues. 3. Followup with third parties daily work and be sure they provide better service for our customers. 4. Monitor performance of third parties and be sure that they achieve our KPIs [Repair TAT, Service TAT, Customer Satisfaction, RR, etc]. 5. Make safety stock for materials to avoid shortage risk by followup weekly with branches stock VS Consumption. 6. Provide solutions for Supplier for any Pending or Shortage on spare parts. 7. Monitor process of inventory-check, write-off, Faulty Parts, non-movement Items and scrapping. 8. Make sure that ASC has enough credit and avoid being in a credit block. 9. Arrange regular Stocktaking for all Branches to be sure that the physical stock match with System. 10. Followup our shipments clearance and provide our third parties with needed documents. 11. Making sure that the ASC have the needed tools and Latest SW in our authorized service centers. 12. Making sure that the ASC is dealing with the good stock in the right way and make the proper storage for it. 13. New Models forecast and followup with the HQ to provide us with the needed parts/Tools for the new products before launch. 14. Make Training for new models to third parties’ staff. 15. Monthly update spare parts price list and share it with supplier. 16. Report to HQ Technical support abnormal case to analysis and find solutions for our customers. 17. Followup with HQ finance to finish monthly service settlement (Labor Clearance). 18. Arrange weekly meetings with Suppliers and share weekly results with them and set corrective action for weakness to achieve our target.
  • After Sales ManagerFull Time

    Honor International FZCO

    Jan 2023 - Dec 2023 -11 months

    Egypt , Cairo

    • Job Details:1.Understanding Customer Satisfaction objectives and After-Sales strategy, supporting, tracking, and undertaking key After-Sales Projects as required. 2.Handling customer complaints and follow up with online team to solve customer issues. 3.Follow up with third parties daily work and be sure they provide better service for our customers. 4.Monitor performance of third parties and be sure that they achieve our KPIs [Repair TAT, Service TAT, Customer Satisfaction, RR, etc]. 5.Make safety stock for materials to avoid shortage risk by follow up weekly with branches stock VS Consumption. 6.Provide solutions for Supplier for any Pending or Shortage on spare parts. 7.Monitor process of inventory-check, write-off, Faulty Parts, non-movement Items and scrapping. 8.Make sure that ASC has enough credit and avoid being in a credit block. 9.Arrange regular Stocktaking for all Branches to be sure that the physical stock match with System. 10.Follow up our shipments clearance and provide our third parties with needed documents. 11.Making sure that the ASC have the needed tools and Latest SW in our authorized service centers. 12.Making sure that the ASC is dealing with the good stock in the right way and make the proper storage for it. 13.New Models forecast and follow up with the HQ to provide us with the needed parts/Tools for the new products before launch. 14.Make Training for new models to third parties’ staff. 15.Monthly update spare parts price list and share it with supplier. 16.Report to HQ Technical support abnormal case to analysis and find solutions for our customers. 17.Follow up with HQ finance to finish monthly service settlement (Labor Clearance). 18. Arrange weekly meetings with Suppliers and share weekly results with them and set corrective action for weakness to achieve our target. •Jordan & Lebanon Service Manager: 1- Responsible for ordering spare part. 2- Align with Jordan and Lebanon team to order the needed spare part for Model “last Buy” and be sure that they will have enough stock. 3- Follow up with Suppliers to finish payments and provide payments proof. 4- Handling customer complaints/Crisis cases and follow up with teams to solve customer issues. 5- Monthly check with Jordan & Lebanon team about spare parts price and Escalate to HQ if need to modified price. 6- Weekly analysis for Countries volume and repair action. 7- Support for technical issue and escalated to HQ and provide solution to supplier.
  • Retail and claim SupervisorFull Time

    Etisal Trading Company

    Jan 2022 - Jan 2023 -1 yr

    Egypt , Cairo

    • Job Details:➢Audit/Claim validation for Multiband brand products: Mobile (Honor, TCL) & Accessories (Anker, Choetech, Kioxia, Nokia, SanDisk, Toshiba, WD, Razer). ➢Calculate monthly Labor fees managements for all Products and share with top ➢Monthly check with product volume and comparing with previous months. ➢Align with Finance team to be sure that we get our compensation from Vendors. ➢Follow Up daily with branches to check that they follow company procedure to achieve monthly KPI target (TAT repair, TAT Service). ➢Check monthly for TAT result for all Etisal Branches and investigate with the branches, which not achieve their KPI and set corrective actions. ➢Provide training and materials for all Etisal branches (Customer care, Maintenance). ➢Provide with branches, all new service bulletin by periodically. ➢Align with IT department to be sure that all branches requests finish on time. ➢Align/corporate with spare parts team/WH about spare parts availability on Branches. ➢Investigate all inquiries, requests and complaints received via all channels available to validate and escalate customer problems. ➢Communicate with other customer care departments to deliver customer feedback and respond to all relevant customer inquiries. ➢Provide proper information to customer in a clear and comprehensive way to increase their understanding of company products and services. ➢Update own awareness of all the services and products provided by the company. ➢Escalate problems, report suspected fraud and provides relevant feedback to the management to update with customer problems. ➢Responding to inquiry and suggestions from customers on social media. ➢Satisfying customers and reducing the volume of complaints and identify and submit to the customer service supervisor. ➢Follow-up of customers in maintenance and accidents and ensure the completion of the procedures properly. ➢Maintains call center database by entering information
  • Spare Parts ManagerFull Time

    Huawei Technologies Egypt

    Jul 2016 - Dec 2021 -5 yrs, 5 months

    Egypt , Cairo

    • Job Details:1.Service Team Assistant Manager: •Audit/Claim validation for all North Africa region. •All Payment process in Egypt “Labor and Clearance” •Apply deduction from Supplier’s payments for any abnormal claim. •New model preparation in Egypt “Training, Spare parts, website, APP”. •Check monthly about high model faults. •Calculate the TAT/Bounce/satisfaction for suppliers. •Calculate monthly KPI for all Suppliers. •Manage shipping process through our service center and hotline Team. •Responsible for Huawei website/APP. •Huawei Campaign in Egypt. 2.Spare Part Manager: ➢Follow up with the ASC to return the faulty work sheets in time and not accumulate faulty spare parts in their stock. ➢Make sure that ASC has enough credit and avoid being in a credit block. ➢Return the non-moving items in the ASC warehouse and keep only the needed parts. ➢Making sure that the stock physically is matching the system. ➢Follow up with the HQ to solve the shortage items to supply. ➢Arrange with the ASC to minimize the Abnormality ratio of the faulty return items and make an action plan with them to achieve our target. ➢Arranging to make the order on a weekly basis depend on the order criteria and the stock level. ➢New Models forecast and follow up with the HQ to provide us with the needed parts for the new products before launch. ➢Following up with the HQ to provide the BOM tree for the new BOM codes and solve with them the errors happening when placing the order. ➢Share with the ASC the needed IMEI list and all the data needed for the clearance. ➢Find a solution for the ASC if they have a shortage in the spare parts on a daily basis. ➢Making sure that the ASC have the needed tools in our authorized service centers. ➢Making sure that the ASC is dealing with the good stock in the right way and make the proper storage for it.
  • Education

    • Licensee of Art in Hebrew Department

      Cairo University (CU)

      Jan 2000 - Jan 2005 - 5 yr

    • High School - Thanaweya Amma

      el malek el saleh shcool

      Jan 1999 

    Skills

    • Quality Control
    • Complain Team
    • product Manager(Ordering,Claiming and Lead maintenance team)
    • Branch Manager

    Languages

    • Arabic

      Fluent
    • English

      Advanced

    Training & Certifications

    • Time Management.

      Raya Acadey·2012
    • Problem solving & decision making.

      Raya Acadey·2011
    • Communication Skills.

      Raya Acadey·2009
    • Team Work.

      Raya Acadey·2008
    • Workshops for Customer Care.

      Raya Acadey·2007
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