ahmed magdy

IT Help Desk

• Job Details:managed 5+ linux and windows servers across multiple environments, ensuring stable performance, uptime, and security compliance. provided technical support to 100+ users, resolving system, network, and hardware issues to reduce downtime. applied over 30 critical updates and patches, improving system reliability and reducing security vulnerabilities across production environments. diagnosed and resolved 5+ complex issues across platforms, using root cause analysis to prevent recurrence. created and maintained 30+ technical documents, including system configurations, troubleshooting guides, and maintenance procedures to support team efficiency and knowledge sharing.