Ahmed Karkour

German Customer Relations & Sales Manager

• Job Details:Leading customer service and sales operations for the German market, focusing on maximizing customer satisfaction and sales performance. Building and nurturing client relationships, responding to inquiries, and resolving concerns in a professional and timely manner. Collaborating with internal teams to tailor sales strategies and align with market trends. Utilizing CRM tools and sales data to enhance engagement and identify growth opportunities.

Business Administrator

• Job Details:Supported the German team remotely by managing daily business operations and administrative tasks. Coordinated internal communication between teams to ensure smooth workflow and timely execution of projects. Analyzed and processed data to support strategic planning and reporting. Maintained digital records and ensured operational efficiency in line with Enpal’s sustainability goals.

Contact Center Associate

• Job Details:Provide efficient customer service support to Lufthansa passengers, handling inquiries, complaints, and resolving flight-related issues. Assist customers with booking modifications, ticket cancellations, and rebooking procedures. Collaborate closely with internal teams to ensure seamless service delivery and adherence to Lufthansa's policies. Maintain high standards of service, consistently meeting performance and satisfaction metrics.