Ahmed Hussien

Operations Team Leader

• Job Details:Supervising and managing a team of 18 - 23 customer service representatives, ensuring that excellent customer service was provided to all customers. Maintaining a stable high level of performance on the team and floor level. One of the contributors of the LOB success in performance and other metrics among all the vendors which has lead to getting and launching a new LOB.

Customer Support Representative

• Job Details:Aimed for growth and next step by keeping a high-level of performance, adherence, absenteeism, and team’s bottom quartile performance improvement across all metrics. Internal team delegate was selected on most of the occasions that needed an internal team delegate to monitor absenteeism, adherence, performance and team's requests.