Taher Ibrahem Rashad

It Help Desk SpecialistFull Time

• Job Details:Delivered end-user technical support, diagnosing and fixing hardware/software issues. - Performed remote troubleshooting and problem resolution using diagnostic tools. - Improved LAN/WAN performance through proactive monitoring and issue resolution. - Implemented system optimisations, reducing downtime and enhancing productivity. - Escalated complex issues to senior engineers, ensuring swift problem resolution.