ahmed muhamed hamdy

Procurement Executive at Metals Engineering Co.

New Cairo, Cairo, Egypt

Metals Engineering Co.

Oct 2021 - Present -3 yrs, 1 month

Saudi Arabia

Job Details:Collaborated with cross-functional teams to identify production requirements and procure necessary materials. Enhanced supplier relationships through effective negotiation, reducing costs and ensuring timely delivery. Supported operational excellence by implementing innovative solutions to improve customer satisfaction.

Metals Engineering Co.

Oct 2021 - Nov 2023 -2 yrs, 1 month

Saudi Arabia

Job Details:Supervised daily operations to ensure quality and optimize operational efficiency. Managed project teams, ensuring compliance with operational policies and procedures. Increased workflow productivity by 15% through effective resource allocation and workforce planning. Led initiatives to ensure positive customer engagement and provided regular performance reports to senior management. Resolved customer escalations, ensuring client satisfaction aligned with company standards.

Eagle Travel

Jul 2019 - Sep 2021 -2 yrs, 2 months

Egypt

Job Details:Delivered exceptional customer service across multiple channels, including calls, emails, and social media. Improved customer experiences by resolving issues promptly and maintaining high communication standards. Developed sales strategies to achieve company goals and increased customer retention rates.

Bachelor's Degree in Business Administration
El Shorouk Academy (SHA)
Jan 2015 - Jan 2019 - 4 yr