
ahmed Mohamed Gomaa
Power Bi Developer at Information Technology institute
Nasr City, Cairo, EgyptWork Experience
Cost AnalystFull Time
Asas Investment and Development
Jul 2023 - Aug 2024 -1 yr, 1 month
- Job Details:• Conducted detailed financial analysis to identify cost-saving opportunities and optimize company expenses, contributing to improved budget efficiency. • Analyzed cost data and prepared cost reports to support decision-making for ongoing and upcoming projects. • Worked closely with project managers and department heads to develop and monitor project budgets, ensuring expenditures stayed within allocated limits. • Utilized financial modeling and forecasting techniques to predict future costs and assess financial risks. • Assisted in the evaluation of vendor contracts and procurement processes to identify cost-effective solutions and negotiate better terms. • Delivered monthly cost reports to senior management, highlighting any discrepancies or areas for improvement. • Supported the preparation of Profit & Loss statements to assess financial performance and guide strategic decision-making. • Collaborated with other departments to ensure the accuracy of financial data and enhance cost management strategies. • Reviewed financial statements to ensure compliance with accounting principles and company policies. • Provided recommendations for improving financial processes to increase efficiency and reduce operational costs.
Sales And Marketing ExecutiveFull Time
Dec 2022 - Jun 2023 -6 months
- Job Details:• Provided excellent customer service by assisting customers in selecting electrical products, ensuring their needs were met with tailored solutions. • Promoted a wide range of electrical products, including cables, wiring, electrical equipment, and public sector supplies, to drive sales and meet customer demands. • Processed customer orders, provided product specifications, and ensured accurate order fulfillment and delivery. • Assisted customers with technical inquiries, explaining product features, benefits, and usage to guide their purchasing decisions. • Maintained an organized and visually appealing sales floor, ensuring products were properly stocked, displayed, and easily accessible to customers. • Collaborated with the sales team to achieve monthly sales targets, consistently exceeding goals by suggesting complementary products and upselling where appropriate. • Monitored inventory levels and coordinated with the warehouse to ensure product availability and timely restocking. • Managed customer inquiries, complaints, and returns efficiently, ensuring overall satisfaction and fostering long-term customer loyalty. • Provided feedback on product performance, customer preferences, and market trends to the management team for inventory and sales strategy improvement. • Kept up to date with industry trends and new products, enhancing the ability to educate customers and suggest relevant solutions.
TeamleaderFull Time
Jun 2022 - Nov 2022 -5 months
- Job Details:• Delivered exceptional customer service, consistently using effective interpersonal and problem-solving skills to ensure customer satisfaction. • Resolved customer complaints efficiently, decreasing complaint frequency month over month, and ensured timely refunds and responses to inquiries. • Managed daily and weekly cash operations, ensuring proper handling of opening and closing procedures. • Maintained optimal stock levels and ensured accurate inventory control and stocktaking. • Led and motivated the team to achieve sales targets by encouraging upselling and cross-selling of Vodafone products and services. • Trained and supervised new staff, providing input for performance reviews and identifying training opportunities. • Ensured team adherence to company policies and procedures, maintaining a high standard of operation and performance. • Provided daily reports and communicated updates to stakeholders, ensuring smooth day-to-day operations. • Promoted a clean and well-maintained store environment, ensuring the store's appearance, maintenance, and product displays met company standards. • Consistently met the company’s benchmark in Vodafone Employee Surveys, reflecting strong team performance and customer satisfaction. • Followed operational procedures to maintain efficiency, ensuring all tasks were completed on time and according to standards.
Customer Support RepresentativeFull Time
Sep 2020 - May 2022 -1 yr, 8 months
Egypt , Port Said
- Job Details:• Managed customer inquiries and provided tailored solutions for telecommunication services, ensuring high customer satisfaction. • Assisted customers with troubleshooting technical issues related to mobile, internet, and landline services. • Processed orders, handled billing inquiries, and facilitated service upgrades or downgrades based on customer needs. • Educated customers on product features, promotions, and troubleshooting steps to enhance user experience. • Consistently met or exceeded performance targets, including call resolution time and customer satisfaction ratings. • Collaborated with cross-functional teams to resolve complex customer issues and improve service delivery.
Education
Bachelor's Degree in Accounting
Portsaid UniversityJan 2019
Skills
- Data Analysis
- Microsoft Excel
- Power BI
- Pivot Tables
- Analysis
- Analyst
- Business Analytics
- SQL
- Financial Data Analysis
- Database SQL Server
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Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
Data Analyst in Power BI
DataCamp·2023Database Fundamentals
Mahara Tech·2022