
AHMED FARID FAWZY
Operations Executive at InsuranceMarket.aeTM By AFIA Insurance Brokerage Services LLC
Heliopolis, Cairo, EgyptWork Experience
Senior Operations OfficerFull Time
Watania Takaful Insurance Company
Jan 2023 - Present -2 yrs, 6 months
United Arab Emirates , Dubai
- Job Details:Process insurance applications, certificates, renewals, endorsements (additions & deletions),cancellation and Payments for Individual(Basic, Comprehensive) Medical and Motors accurately and in timely manner.
Operations ExecutiveFull Time
InsuranceMarket.aeTM By AFIA Insurance Brokerage Services LLC
Aug 2020 - Present -4 yrs, 11 months
United Arab Emirates , Dubai
- Job Details:• Deliver excellent service to all customers. • Handle customers' queries and feedback. • To enter certificate / renewal / endorsements (additions & deletions) for Individual Medical accurately and in timely manner. • To enter certificate / renewal for Motors . • Process insurance applications, renewal, cancellation and Payment. • Provide various premium collection reports for commission payout purpose. • Supplying other departments with accurate and reliable information in relation to their queries . • Conduct fact finding to generate and follow up on insurance quotations and endorsements. • Researched and solved claim and billing issues. • Handling all requirements of Travel Insurance / HAAD letters / Continuity Certificate & Certificates of Health Insurance for clients within TAT. • Experienced working on (LMS, INSLY and Oracle systems. • Handling all requirements of Travel Insurance / HAAD letters / Continuity Certificate & Certificates of Health Insurance for clients within TAT.
Customer serviceFull Time
Noor Takaful- UAE
Jul 2019 - Aug 2020 -1 yr, 1 month
United Arab Emirates , Dubai
- Job Details:• Entered customer interaction details to track requests, document problems and record Solutions offered. • Contributed to company achieving and holding industry-leading customer service ratings. • Evaluated customer information to explore issues, develop potential solutions and maintain. High-quality service. • Described and explained details of production to customers and guide purchasing decisions. • Achieved customer satisfaction. • Responded to customer requests for products, services and company information. • Register claims. • Issuing (Medical, Motor, Travel and Home) Insurance policies. • Following up with customer. • Working on (Camellar, Partner, Oracle and Live person) systems.
Sales Representative SupervisorFull Time
Swiss Watch House- UAE
Dec 2017 - May 2019 -1 yr, 5 months
United Arab Emirates , Dubai
- Job Details:• Helping Customers To Make The Right Decision For Their Choices. • Pursued new leads each month. • Efficiently solved complex problems that impacted management. • Working as part of a team and assisting colleagues when necessary. • Working for achieve individual and store target. • Educated senior staff on product usage and maintenance.
Education
Bachelor's Degree in BACHELOR OF ACCOUNTING
Ain Shams University (ASU)Jan 2010
Skills
- • Excellent knowledge of Windows and OSX.
- • Flexibility, Team worker, Creative, Innovative, Ambitious.
- Computer Skills
- Writing
- Software
- • Multi-Tasking, leadership.
- • Payment processing.
- • Problem-solving skills.
- Customer Support
- Customer Care
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Languages
Arabic
FluentEnglish
AdvancedItalian
Intermediate