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AHMED FARID FAWZY

Operations Executive at InsuranceMarket.aeTM By AFIA Insurance Brokerage Services LLC

Heliopolis, Cairo, Egypt

Work Experience

  • Senior Operations OfficerFull Time

    Watania Takaful Insurance Company

    Jan 2023 - Present -2 yrs, 6 months

    United Arab Emirates , Dubai

    • Job Details:Process insurance applications, certificates, renewals, endorsements (additions & deletions),cancellation and Payments for Individual(Basic, Comprehensive) Medical and Motors accurately and in timely manner.
  • Operations ExecutiveFull Time

    InsuranceMarket.aeTM By AFIA Insurance Brokerage Services LLC

    Aug 2020 - Present -4 yrs, 11 months

    United Arab Emirates , Dubai

    • Job Details:• Deliver excellent service to all customers. • Handle customers' queries and feedback. • To enter certificate / renewal / endorsements (additions & deletions) for Individual Medical accurately and in timely manner. • To enter certificate / renewal for Motors . • Process insurance applications, renewal, cancellation and Payment. • Provide various premium collection reports for commission payout purpose. • Supplying other departments with accurate and reliable information in relation to their queries . • Conduct fact finding to generate and follow up on insurance quotations and endorsements. • Researched and solved claim and billing issues. • Handling all requirements of Travel Insurance / HAAD letters / Continuity Certificate & Certificates of Health Insurance for clients within TAT. • Experienced working on (LMS, INSLY and Oracle systems. • Handling all requirements of Travel Insurance / HAAD letters / Continuity Certificate & Certificates of Health Insurance for clients within TAT.
  • Customer serviceFull Time

    Noor Takaful- UAE

    Jul 2019 - Aug 2020 -1 yr, 1 month

    United Arab Emirates , Dubai

    • Job Details:• Entered customer interaction details to track requests, document problems and record Solutions offered. • Contributed to company achieving and holding industry-leading customer service ratings. • Evaluated customer information to explore issues, develop potential solutions and maintain. High-quality service. • Described and explained details of production to customers and guide purchasing decisions. • Achieved customer satisfaction. • Responded to customer requests for products, services and company information. • Register claims. • Issuing (Medical, Motor, Travel and Home) Insurance policies. • Following up with customer. • Working on (Camellar, Partner, Oracle and Live person) systems.
  • Sales Representative SupervisorFull Time

    Swiss Watch House- UAE

    Dec 2017 - May 2019 -1 yr, 5 months

    United Arab Emirates , Dubai

    • Job Details:• Helping Customers To Make The Right Decision For Their Choices. • Pursued new leads each month. • Efficiently solved complex problems that impacted management. • Working as part of a team and assisting colleagues when necessary. • Working for achieve individual and store target. • Educated senior staff on product usage and maintenance.
  • Education

    • Bachelor's Degree in BACHELOR OF ACCOUNTING

      Ain Shams University (ASU)

      Jan 2010 

    Skills

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    Languages

    • Arabic

      Fluent
    • English

      Advanced
    • Italian

      Intermediate
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