ahmed farghaly

Head of Customer Service and Contracts

• Job Details:Develop and implement customer service strategies and policies aligned with the company's brand and the expectations of the customers. Oversee all customer service, contracts and collections operations, ensuring efficient and effective handling of inquiries, requests, and complaints. Manage and train the customer service team, providing coaching, guidance, and performance feedback. Working closely with other departments such as engineering, finance, and sales to ensure alignment of commercial objectives with overall company goals. Gather and analyze customer feedback to identify trends and areas for service improvement. Collaborate with other departments (engineering and marketing) to ensure a seamless customer experience.

Client Services Manager

Customer Service Manager