Ahmed Samir Bahnassy

Operations SupervisorFull Time

• Job Details:Team Supervisor – Content Moderation / Trust & Safety As a Team Supervisor in the content moderation industry, your core responsibility is to lead and support a team of content moderators ensuring the safe and responsible use of a digital platform. You act as the bridge between front-line moderators and management, focusing on quality, performance, and well-being. Typical functions include: Team Leadership: Overseeing daily operations of content moderators, ensuring schedules, productivity, and targets are met. Performance Monitoring: Tracking KPIs (e.g. accuracy, SLA compliance, case handling time), identifying performance gaps, and implementing improvement plans. Quality Assurance: Conducting audits of moderation decisions and coaching team members to align with platform policies and community guidelines. Escalation Handling: Managing sensitive or high-impact content cases, including those involving child safety, violence, or hate speech. Training & Development: Delivering onboarding sessions and continuous training to improve moderator efficiency and resilience. Reporting: Preparing regular reports on team performance, trends, and risks, and collaborating with QA, policy, and ops teams to ensure consistency and effectiveness

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