ahmed mohamed bahaa

Software project Manager at _VOIS, August 2021- Present.Full Time

• Job Details:-Coordinate a virtual project team consists of different work streams (steering committee, Commercial, GSMs, technology, operations, MIS & Finance) and working closely with the acquired account counterpart (Account project manager) and their management team. -Document high level and detailed process and data flows including relevant policies, which enable upgrade, the current process. -Apply quality management techniques to problem analysis and solutions in the project teams. -Participate with Technical and Engineering teams to provide feedback on systems designs and developments. -Coordinate Critical tasks in the projects plan that may cause risk if failed to the management team within VGE and the acquired account. Work closely with the acquired account to define & implement the scope of work. -Then, define the detailed requirement and investigate the feasibility with the different stakeholders. -Planning for the critical milestones and highlight any early risks that might affect the delivery date to the project steering committee & account team. -Provide the acquired account with a back-up plan that ensures delivery on time to gain the account trust in the account management team (reliability). -Manage the pre-launch workshops between our technology teams and product team to ensure the systems compatibilities and securities restrictions Communications & Negotiations. -Manage & Facilitate Workshops with the clients to collect requirements. -Collect Requirements & create Requirements master sheet. -Create Business requirements document (BRD) including the requirements & use cases. -Create entity relationship diagram (ERD) showing the roadmap of the system integration. -Create, prioritize & refine the backlog of the user stories. -Coordinate the design phase between ServiceNow developers & customer requirements. -Onboard the customer on ServiceNow. -Supervise the training delivery of ServiceNow to the customer & service Desks. -Notify management of jeopardy situations and take necessary actions to meet project deadlines. -Ensure good communication flow between team members on project level. -Ensure entire teams are regularly updates on the big picture on what has been achieved and delivered within the acquired account. -Define with them the major activities, due dates, responsibilities, and milestones. -Make sure that the roles and responsibilities are not mixed from one to another one due to the VGE project’s complexity. -Arrange regular Project Review meeting to track progress against plan and drive for mitigation where needed. -Give the highest support to the account teams to accelerate the implementation and to avoid and failure in the delivery date. -Drive for mitigation of any blockage in the implementation project where appropriate or escalate risks and issues. -Gather and analyze data to prepare projects status reports indicating the progress achieved, milestones completed outstanding issues and budget expended. -Govern the testing phase including the UAT, ORT & SIT.

Digital Design & Enablement Analyst _VOIS, Jan 2021 – August. 2021Full Time

• Job Details:-Responsible for managing customer operations after the transition phase, make sure that the onboarding of any project has been deployed correctly and meets the needs, either it is on ServiceNow or VGECO & other internal platforms. -Responsible for the operation, support, and maintenance in relationship to the company’s IT systems within the Integration domain (main applications include but not limited to (VGECO, ServiceNow, Remedy). Second line support and maintenance of the IT applications and supervising role on supported application area (ServiceNow - ITSM - COVE ). -Second line maintenance and support means highest escalation level on trouble shooting responsibility, deepest system knowledge and specialization on platforms and services than in first line maintenance. -The activities include end user and daily first line maintenance support, application maintenance, vendor management, furthermore participation in developments handover on the operations part. Maintains direct vendor contact regarding third line maintenance support issues and fault tracking as we manage ServiceNow as admin & maintain the integrations between the platform and all other applications. -Sets up systems and application monitoring tools for the first line maintenance service departments’ surveillance and trouble shooting. Prepares documentation and sets up of alarm systems with correlation rules. -Checks that both user and vendor SLAs are held and that matches the blueprints agreed with the customer. Suggest improvements in all areas I support and maintain through ServiceNow Platform.

Network Consulting Engineer, May 2020 - Dec 2020Full Time

• Job Details:oy and maintain IT network infrastructure for various organizations. - Manage network upgrades and troubleshoot network errors. - Handle network triage, inbound calls, and emergency technical issues. - Monitor servers, escalate issues, and ensure optimal uptime. - Implemented an initiative to reduce Mean Time to Restore Service (MTRS). - Perform routine maintenance, anticipate problems, and provide network security.