Ahmed Moussa

Customer Support AdvisorFull Time

• Job Details:Providing technical support for LG home appliances to customers in Saudi Arabia via chat. Booking and coordinating maintenance requests efficiently. Managing and escalating customer complaints to ensure resolution. Handling extensive data entry across multiple internal systems. Assisting with troubleshooting and resolving technical issues. Ensuring customer satisfaction through excellent communication and problem-solving. Maintaining accurate records and adhering to company processes.

Operations ConsultantFull Time

• Job Details:-Handle daily tasks like requests from users’ part. Collect user’s feedback for events. Observe users’ mentality and interests,can give useful suggestions for event. Handle online rooms and organize some of them.

Operations executiveFull Time

• Job Details:-Responsible to answer all inquiries ensuring that every customer is served in an efficient way, thorough and courteous manner. -Responsible to ensure all required tasks are completed accurately and within given time frames. Completing calls & emails in a manner that maintains quality and quantity. -Handling daily correspondence, Responds to inquiries and makes reservations if needed. -Performing inbound and outbound calls to assist the customer with past, current, and future bookings. -Checking pending folders and update premier agents on daily basis. -Identifying and escalating issues for resolution. -Dealing with occurring travel problems, complaints and refunds. -Coordinating with Sourcing & hotels and solve on spot issues. -Reporting customer concerns and any system issues to management & team. Handling offline requests. -Attending departmental meeting and training when requested. -Handling additional responsibilities as and when delegated by the Management. Maintaining the strategic operations goals and achieve targets.