ahmed el sayed amer
team leader at national bank of Egypt
Future City, Cairo, EgyptWork Experience
operation department OfficerFull Time
national bank of egypt
Dec 2019 - Present -5 yrs, 7 months
Egypt , Cairo
team leaderFull Time
national bank of Egypt
May 2019 - Present -6 yrs, 2 months
Egypt , Cairo
- Job Details:• Monitoring agent interactions with customers to ensure high level of customer satisfaction and policy adherence. • Providing coaching and feedback to team members, including formal corrective action • Handling escalations in professional, courteous manner. • Supervising the team’s performance including Quality, Member Satisfaction, Adherence, Service Level, Attendance and AHT
Customer serviceFull Time
national bank of egypt
Jan 2017 - Present -8 yrs, 6 months
Egypt , Cairo
- Job Details:•Maintained the required knowledge level of the company’s products, services and solutions to ensure delivering full and accurate information to the customer. •Kept the agreed on average handling time to ensure ease of accessibility and maintain the agreed on SL. •Handled the customers’ inquiries and phone calls to ensure their full satisfaction
Education
Bachelor's Degree in Faculty Of Commerce
Delta AcademyJan 2011 - Jan 2015 - 4 yr
Skills
Languages
English
Advanced
Training & Certifications
first time leader
go solutions·2019IL IN GOCLAIM PROVIDER TRAINING
go solutions·2019ccna
new herizon·2014