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Ahmed Ali

Marketing Director at rafa paris

Zaytoun, Cairo, Egypt

Work Experience

  • Marketing DirectorFull Time

    rafa paris

    Egypt , Cairo

    • Job Details:fashion styles-repair clothes-Sofa-lounges repair
  • Sales Account Manager

    hc. for trading

    Jan 2016 - Present -9 yrs, 5 months

    France

    • Job Details:Managing a portfolio of accounts, using an existing network of industry contacts to generate new business, leading and training other members of the account team, achieving sales target, attending clients meetings, maintaining and expanding relationships with existing customers, receiving customer concerns and follow up with concerned parties till solved, report the accounts and achievements status in weekly meeting
  • Technical Support Second Line

    etisalat telecom

    Aug 2009 - Aug 2013 -4 yrs

    Egypt

    • Job Details:Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the internet, interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services, diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, follow standard processes and procedures, identify and escalate priority issues per client specifications, offer alternative solutions where appropriate with the objective of retaining customers, follow up and make scheduled call backs to customers where necessary, stay current with system information, changes and updates
  • Technical Support Supervisor

    internet egypt

    Oct 2006 - Jul 2009 -2 yrs, 9 months

    Egypt

    • Job Details:Problem solving, presenting technical information, process improvement, software maintenance, network performance tuning, database performance tuning, provides answers to clients by identifying problems, monitoring compliance with service agreements, improves system performance by identifying problems recommending changes, supporting customer emails complaints such reset passwords and send and receive concerns
  • Education

    • Bachelor's Degree in Computer Science

      Higher Institute of Engineering and Technology in Kafr El Sheikh (HIET)

      Jan 2005 

    Languages

    • Arabic

      Fluent
    • English

      Intermediate
    • Russian

      Intermediate
    • French

      Intermediate
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