ahmed ali

Senior Application Support EngineerFull Time

Senior Service Development EngineerFull Time

• Job Details:Act as a focal point between all parties (offshore Data Processors, offshore Data Processors, R&D and customers ) in solving all technical problems that may arise on offshore/onshore projects • Participate in testing and evaluating new software release • Responsible of technical knowledge distribution and learned lessons communication with the cooperation of the team managers • Train staff on data provision processes to provide them with the level of technical knowledge to perform their role • Provide client and team support with technical issue resolution via e-mail, phone and other electronic medium • Follow up bug reports and communicate feedback to R&D and get solutions or workarounds for current software bugs or defects • Establish and maintain complete integrated technical support process coordinated with all related parties • Issue reports that show tasks progress and performance

Application SupportFull Time

• Job Details:Provides first and second level support for Microsoft Products Design software & Hardware solutions Design, install, Manage Surveillance solutions Fixing hardware & software problems Install, configure, and fine-tune the products Researches and resolves technical issues reported by customers. Provides detailed documentation of all technical issues within call tracking. Collaborates with quality assurance and development teams on understanding issues and steps needed to resolve them. Maintains frequent communication with customers while investigating and resolving issues Maintain Enterprise Customers Relationship with Fujitsu through regular Technical Work proactively on new opportunities & complicated solutions with our customers even support, sales and Pre-sales Engineers to win this opportunity. Preparing New pilots and Learning new technologies to provide Installation, Implementation, Support and Technical Documentations