Ahmed Samir

Networks and System Administration Senior SpecialistFull Time

• Job Details:Systems Used: SAP / QNAP Storage / Sophos Firewall & Endpoint/ ManageEngine Ticketing system / Papercut / Veeam / PRTG /Azure. Key Deliverables: ❖ Implement a Print Management Solutions (Papercut) for 200 printers across TAQA Holding. ❖ Monitoring TAQA networks by PRTG, this software use simplifies network monitoring by providing a centralized platform to monitor devices, services, and traffic, helping our IT teams identify and troubleshoot issues efficiently, ensuring optimal network performance and improved uptime. ❖ Manage Backups Via Veeam ❖ Implement a new Qnap storage and configure a new server from scratch at head quarter data canter. ❖ Installing, configuring, and maintaining of the users' computer hardware, software, and network cabling to ensure the smooth running of their systems. ❖ Handle office 365 issues for employees. ❖ Keeping the inventory of the IT hardware up to date through TAQA IT Assets Software. ❖ Administer, optimize, and tune the servers and related components to ensure high availability of the various business applications. ❖ Handle & implement TAQA Virtual Platform (MS Hyper-V & VMware). ❖ Preparing new laptops by creating new user profiles/accounts, installing the required software. ❖ Monitor and check backups and backup routines to provide security of the data held. ❖ Manage the help desk team and evaluate the performance. ❖ Train and support help desk representatives and technicians if needed. ❖ Develop daily, weekly, and monthly reports on the help desk team’s productivity. ❖ Implement the day-to-day IT operations assigned to ensure compliance with the established standards and procedures and continuity of work. ❖ Handel IT Operations services and monitor it team via telephone, video conference, email, remote desktop, and face-to-face that enables employees to resolve technology issues with the information system tools that they have been provided. ❖ Utilize a service management system to update, manage and close incidents or requests ensuring each is accurate and up to date, including all successful and unsuccessful decisions made and actions are taken, through to final resolution.

Senior IT SpecialistFull Time

• Job Details:Systems Used: BIMIS ERP / OMS ERP / MIST APP/ Ticketing system. Key Deliverables: ❖ Implement a new dell storage and configure a new server from scratch at ECC Egypt data centre. ❖ Installing, configuring, and maintaining of the users' computer hardware, software, and network cabling to ensure the smooth running of their systems. ❖ Very good knowledge of Active Directory. Creating user accounts, reset passwords, create groups, firewalls, antivirus, email security, etc. ❖ Handle office 365 issues for employees. ❖ investigating, diagnosing, and solving computer software and hardware faults. ❖ Prepared full training cycle to the key users and end users. ❖ installing and configuring all aspects of any ERP. ❖ Drafting and submitting all required reports to top management for the company’s daily transactions. ❖ Provide explanation to users and guided them to print out reports such as crystal reports. ❖ Demonstrated a high level of subject matter expertise in functional area to bridge business requirements and IT solutions provided technical direction and ensured compliance with best practice. ❖ Report system downtime and performance issues to top management. ❖ Handle IT mailbox through reply on all complaints related to our department and take fast action on pending cases in order to deliver a quality service for our customers. ❖ Providing a Technical support for customers and solving their various problems (logging into the website, Mist screen, typing password incorrectly. ... etc.). ❖ Monitor complaints system and ensure that an account manager is replaced by another account manager in case of leave of absence. ❖ Activate customer accounts and passwords on our website. ❖ Replace parts as required. ❖ Test and evaluate any new technology. ❖ Admin on Arabiya online website upload daily reports for clients or changing any data on daily basis.

IT SpecialistFull Time

• Job Details:Systems Used: ASCON ERP / FOCUS ERP. Key Deliverables: ❖ Entrusted with the responsibility to work on full life-cycle implementations of FOCUS ERP solutions. Involved in functional and technical requirement gathering and documentation. ❖ Gathering functional and technical requirements from each department Prepared necessary project documentations associated with implementation like manuals, departments requirements, issue logs and their resolution. ❖ Working on implementing seven modules specially designed for alwadi production departments such as (breeders, hatchery, slaughterhouses, feed mill, Quality control, broilers management). ❖ Install and configure, maintain computer hardware, operating systems, and Applications. ❖ Administer network and data security, including directory, group policy, firewalls, antivirus, email security, etc. ❖ Talk staff or clients through a series of actions, to help setup systems or resolve issues. ❖ Troubleshoot system and network problems, diagnosing and solving hardware or software faults. ❖ Provide support, including procedural documentation and relevant reports ❖ Follow diagrams and written instructions to repair a fault or set up a system ❖ Set up new users' accounts and profiles and deal with password issues. ❖ Priorities and manage many open cases at one time. ❖ Provide training to new employees and other training sessions as Required.