Ahmed Adel

Client Service Representative

• Job Details:1- Manage large amounts of incoming phone calls. 2- Ability to communication and presentation skills. 3- Identify and assess customers’ needs to achieve satisfaction. 4- Provide accurate, valid and complete information by using the right methods/tools. 5- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. 6- Follow communication procedures, guidelines and policies requirements and skills. 7- Proven customer support experience or experience as a client service representative. 8- Strong phone contact handling skills and active listening. 9- Familiarity with crm systems and practices. 10- Customer orientation and ability to adapt/respond to different types of characters.

senior sales

• Job Details:1- Providing support to less experienced sales representatives as needed. 2- Preparing regular sales reports. 3- Developing innovative sales strategies to achieve sales goals. 4- Resolving customer complaints regarding services, products or personnel in a timely and professional manner to maintain customer loyalty. 5- Direct and supervise employees engaged in sales, taking inventory, reconciling cash receipts, or in performing services for customers. 6- Instruct staff on how to handle difficult or complicated sales. 7- Monitor sales staff performance to ensure that goals are met and monitor sales activities to ensure that customers receive satisfactory service and quality goods.

cashier

• Job Details:Manage transactions with customers using cash registers. Collect payments whether in cash or credit. Resolve customer complaints, guide them and provide relevant information. Greet customers when entering or leaving the store. Track transactions on balance sheets and report any discrepancies. Handle merchandise returns and exchanges.