Ahmed Abdelsattar

it manager / project manager

• Job Details:led it operations and infrastructure management across multiple data centers, disaster recovery sites, and branch offices, ensuring 99.9% uptime and full regulatory compliance. implemented and administered windows server, active directory, and exchange 2019, improving system reliability and user productivity. oversaw network and security infrastructure, including sophos firewall, tmg firewall, vmware vcenter/esxi, enhancing overall security posture. directed backup and disaster recovery strategies using dell data domain and veeam backup, achieving rpo/rto compliance and minimizing downtime. led multiple it projects such as workflow automation, virtualization initiatives, and call center management (issabel/avaya), significantly improving service efficiency. coordinated system upgrades, cybersecurity initiatives, and vendor management, aligning it services with organizational goals and supporting business growth.

it deputy director

• Job Details:directed it operations and provided strategic leadership for infrastructure and system administration, ensuring seamless service delivery across the organization. managed technical support teams and oversaw end-to-end it project execution, successfully aligning initiatives with business objectives and improving operational efficiency. established best practices for it governance, resource allocation, and performance monitoring, driving measurable improvements in service quality. collaborated with stakeholders to ensure it strategies supported digital transformation and organizational growth.