ahmed abdel_aal

operations executive

• Job Details:Handling day-to-day ongoing domestic shipments. Responsible for global accounts such as (al-shaya, lc waikiki, defacto, etc.) regarding shipments status, cases, and the complaints. Preparing daily/weekly/monthly performance reports. Sustaining a high-performance level to all acquired accounts and maintaining the agreed SLA’s. Coordinating with other departments such as (customer service, commercial teams, ground operations) to achieve the desired performance and addressing the consignees needs. Investigating all lost shipments cases to compensate the consignee either locate the shipments to put it on the usual route/track.

Cargo Officer

• Job Details:Tracing flights and airwaybills. Coordinating with the warehouse and sorting facilities. Maintaining and archiving flights, AWBs data. Handling day-to-day cargo and courier & mail operations.

Freight Coordinator

• Job Details:Uploading manifests to the system which contains the shipment details (weight, destination, etc.). Tracking delivery times through different airlines tracking websites. Prepare the shipping documentation including airwaybills and the paperwork. Collaborated with 3PL companies to ensure a completely high level of service. Dealt with the customs authorities to clear the imported shipments. Serve as the frontline point for contacting the customers and providing shipments updates.