Basic Info

Ahmed Ahmed

5 years

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Visa officer at BLS International / World Aviation Services

Experience Details

Visa officer

Tourism/Travel

Entry Level

• Handling the complete procedure of submission as per the procedure of Spanish embassy.
• Communicating the applicant’s case to the Embassy’s staff.
• Checking and organizing the vital documents required (to be presented to the Embassy).
• Obtaining biometric data and other documentation
• Handover of Passports to the High commission /or its Consulates and to Courier/Applicant.
• Processing applications and data entry.
• Fee collection and cash handling.
• General administration duties.


Company Details

BLS International / World Aviation Services (multinational)

Giza, Egypt

N/A

Outsourcing/Offshoring , Travel and Tourism

N/A

Nov 2017 to present (2 months)
Customer Experience Expert at VFS Tasheel International

Experience Details

Customer Experience Expert

Customer Service/Support

Entry Level

• Handle day-today visa applications in compliance with standard operations procedures.
• Obtaining biometric data and other documentation.
• Checking and organizing required documents.
• Document scrutiny and applications processing.
• Handling customer inquiries in person, by e-mail and over the phone.
• Up selling for value added services.
• Fee collection and cash handling.
• Ensuring all administration and logistics of passport delivery to consulate.
• Keeping records of all application data.
• Preparing reports of day to day transactions.


Company Details

VFS Tasheel International (multinational)

Cairo, Egypt

N/A

Business Services - Other, Outsourcing/Offshoring

www.vfstasheel.com

Aug 2015 to Oct 2017 (2 years 2 months)
Seasonal Passenger Service Agent (intern) at Saudi Arabian Airlines

Experience Details

Seasonal Passenger Service Agent (intern)

Customer Service/Support

Entry Level

• Checked for visa validity.
• Checked in passengers at ticket counter and distributed boarding passes.
• Responded to customer complaints and provided flight policy and service information.
• Dealing with passenger inquiries.
• Accepted baggage for check-in and collected baggage charges.
• Providing boarding passes and luggage labels


Company Details

Saudi Arabian Airlines (multinational)

Cairo, Egypt

N/A

Airlines/Aviation

N/A

Jul 2010 to Nov 2013 (3 years 4 months)
Trainee at Cairo Oil Refining Company (student activity)

Experience Details

Trainee

Accounting/Finance

Student

N/A


Company Details

Cairo Oil Refining Company (student activity)

Cairo, Egypt

N/A

Aug 2008 to Sep 2008 (1 month)
Trainee at Bank Misr (student activity)

Experience Details

Trainee

Banking

Student

N/A


Company Details

Bank Misr (student activity)

Cairo, Egypt

N/A

Jul 2008 to Aug 2008 (1 month)

Education

Bachelor's Degree in business administration

Education Details

Bachelor's Degree

business administration, English Business Administration, Marketing

Ain Shams University, Egypt

Not specified

N/A

N/A

Ain Shams University
2008 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El-Sedeek Experimental Language School

Egypt

2007

A / Excellent / 85 -100%

N/A

El-Sedeek Experimental Language School
2007
Jobseeker photo

Profile Skills and Keywords

AccountingAirlinesAnalyticalArabicAviationBLS International / World Aviation ServicesBankingBusiness AdministrationBusiness Services - OtherCustomer Experience ExpertCustomer ServiceCustomer-orientedEnglishEnglish Business AdministrationFinanceHistorical PlacesInsuranceLeaderMarketingMicrosoft ExcelMicrosoft WordOffshoringOutsourcingProblem SolverPursuit Of Happiness (movie)ReadingSaudi Arabian AirlinesSeasonal Passenger Service AgentSocialSupportTourismTraineeTravelTravel And TourismVFS Tasheel InternationalVisa OfficerWorkout (gym)

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Fluent

: Advanced

Tools and Technologies

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Word

Microsoft Word

: Advanced

: High

:

Less than 1 year

Microsoft Excel

Microsoft Excel

: Intermediate

: High

:

Less than 1 year

Key Skills

Analytical, Leader, Customer-oriented, Problem Solver, Social

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