Basic Info

Ahmed ismael

7 years

Giza, Egypt

Bachelor's Degree

Manager

Work Experience

Quality & team leader at PDC"Post Distribution Co.

Experience Details

Quality & team leader

Logistics/Supply Chain

Manager

• Manages and leads a team of staff, communicating company vision, targets, safety practices and deadlines.
• Provide status reporting of team activities against the program plan or schedule .
• Helping with training and development
• Completing paperwork
• Handling complaints (from both staff and customers)
• Financial responsibilities
• Ordering stock (where applicable)
• Helping with promotional events
• Personnel duties
• Reporting to senior level management


Company Details

PDC"Post Distribution Co.

Cairo, Egypt

501-1000 employees

Logistics and Supply Chain

N/A

Jan 2017 to present (7 months)
Quality & team leader at Orange

Experience Details

Quality & team leader

Customer Service/Support

Manager

Manages and leads a team of staff, communicating company vision, targets, safety practices and deadlines.
Provide status reporting of team activities against the program plan or schedule .
Helping with training and development
Completing paperwork
Handling complaints (from both staff and customers)


Company Details

Orange

Giza, Egypt

501-1000 employees

Consumer Services

N/A

Oct 2014 to Dec 2016 (2 years 2 months)
Customer Service Representative at Raya contact center

Experience Details

Customer Service Representative

Customer Service/Support

Experienced (Non-Manager)

-Determines Requirements by working with customers .
-Answers inquires by clarifying desired information , researching , locating ,and providing information .
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problem
-Fulfills requests by clarifying desired information; completing transactions; forwarding requests


Company Details

Raya contact center

Cairo, Egypt

501-1000 employees

Consumer Services

N/A

May 2013 to Sep 2014 (1 year 4 months)

Education

Bachelor's Degree in business

Education Details

Bachelor's Degree

business, accounting

University for information and technology ., Egypt

C / Good / 65 - 75%

N/A

N/A

University for information and technology .
2008 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Gamal Abd ElNaser School

Egypt

2008

B / Very Good / 75 - 85%

N/A

Gamal Abd ElNaser School
2008

Training and Courses

Training/Course Details

training in bank fasal el eslamy el masry

Aug 2009

bank fesal el aslamy

N/A

Training/Course Details

training in bank fasal el eslamy el masry.

Jul 2010

bank fasal el eslamy el masry

N/A

This profile is fresh!
Last update 18 days ago.

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Profile Skills and Keywords

AccountingArabicBankingBusinessCall CenterCoffeConsumer ServicesCreativeCustomer ServiceCustomer Service RepresentativeDahabEnglishFoodFootballHard WorkerInternetLeaderLogisticLogisticsLogistics And Supply ChainMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointMicrosoft WindowsMicrosoft WordMy FianceePlaystationProblem SolverQuality & Team LeaderSocialSupportTraining In Bank Fasal El Eslamy El MasryTraining In Bank Fasal El Eslamy El Masry.TransportationTraviling

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

5-7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

5-7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

3-5 years

Fields of Expertise

logistic

logistic

: Expert

: Extreme - I love it!

:

Less than 1 year

call center

call center

: Expert

: Medium

:

1-3 years

banking

banking

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Leader, Hard worker, Creative, Problem Solver, Social

Online Presence

https://www.linkedin.com/in/ahmed-ismael-264458125/https://www.facebook.com/profile.php?id=720512211&lst=100009477440335:720512211:1501509253

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