Basic Info

Ahmad Hassan

12 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Co-Founder at Brunch & Lunch

Experience Details

Co-Founder

Hospitality/Hotels/Food Services, Customer Service/Support, Operations/Management

Senior Management (e.g. VP, CEO)

N/A


Company Details

Brunch & Lunch

Cairo, Egypt

11-50 employees

Food and Beverage Production

N/A

Aug 2015 to present (1 year 4 months)
Customer Service & Operations Manager at Raya Contact Center

Experience Details

Customer Service & Operations Manager

Customer Service/Support

Manager

N/A


Company Details

Raya Contact Center

Maadi, Cairo, Egypt

N/A

Outsourcing/Offshoring

N/A

Jun 2011 to Mar 2015 (3 years 9 months)
Service Delivery Manager at IBM Egypt

Experience Details

Service Delivery Manager

Customer Service/Support

Manager

N/A


Company Details

IBM Egypt (multinational)

Smart Village, Cairo, Egypt

501-1000 employees

Outsourcing/Offshoring , Information Technology Services, Business Services - Other

N/A

Nov 2009 to May 2011 (1 year 6 months)
Customer Service Supervisor at Xceed Contact Center

Experience Details

Customer Service Supervisor

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Xceed Contact Center

Smart Village, Cairo, Egypt

More then 1000 employees

Outsourcing/Offshoring

N/A

Jan 2009 to Oct 2009 (9 months)
Senior Training & Recruitment Specialist at C3

Experience Details

Senior Training & Recruitment Specialist

Human Resources

Experienced (Non-Manager)

N/A


Company Details

C3

Maadi, Cairo, Egypt

101-500 employees

Outsourcing/Offshoring

N/A

Jul 2005 to Dec 2008 (3 years 5 months)
Operation & Coaching Supervisor at C3

Experience Details

Operation & Coaching Supervisor

Customer Service/Support

Entry Level

N/A


Company Details

C3

Maadi, Cairo, Egypt

101-500 employees

Outsourcing/Offshoring

N/A

Jun 2004 to Jun 2005 (1 year)

Education

BA in Marketing & International Business

Education Details

BA

Marketing & International Business

Modern Sciences and Arts University (MSA), Egypt

C / Good / 65 - 75%

N/A

N/A

Modern Sciences and Arts University (MSA)
2001 - 2005
BA in Marketing & International Business

Education Details

BA

Marketing & International Business

Middlesex University in London, Egypt

C / Good / 65 - 75%

N/A

N/A

Middlesex University in London
2001 - 2005
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Victory College Cairo

Egypt

1998

B / Very Good / 75 - 85%

N/A

Victory College Cairo
1998

Training and Courses

Training/Course Details

NLP

Mar 2008

Lucid Training

N/A

Training/Course Details

Train the Trainer

Nov 2007

RITI

N/A

Training/Course Details

HR Hands on Job

Dec 2014

FLC

N/A

This profile is fresh!
Last update 27 days ago.

Jobseeker photo

Profile Skills and Keywords

Account ManagementArabicBusiness Services - OtherBusiness-orientedCo-FounderCreativeCustomer ServiceCustomer Service & Operations ManagerCustomer Service SupervisorCustomer-orientedEnglishFood And Beverage ProductionFood ServicesHR Hands On JobHospitalityHuman ResourcesIBM EgyptInformation Technology ServicesManagementMarketing & International BusinessMicrosoft OfficeNLPOffshoringOperation & Coaching SupervisorOperations ManagementOutsourcingPlannerProject ManagementRecruitmentSenior Training & Recruitment SpecialistService Delivery ManagerSupportTeam PlayerTrain The TrainerTraining

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

More than 7 years

Account Management

Account Management

: Advanced

: High

:

More than 7 years

Project Management

Project Management

: Advanced

: High

:

More than 7 years

Operations Management

Operations Management

: Advanced

: High

:

More than 7 years

Training

Training

: Advanced

: High

:

More than 7 years

Recruitment

Recruitment

: Advanced

: High

:

More than 7 years

Key Skills

Planner, Business-oriented, Customer-oriented, Creative, Team Player

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