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Ahmed Hosny Zahran

Your life depends on the way you see it!

Cairo, Egypt
  • Sales / customer service / Quality Assurance
  • Microsoft Excel
  • Microsoft Office
  • Tourism
  • Management

Work Experience

  • Business Analyst at Teleperformance Egypt

    Sep 2016 to present · 1 Years 10 Months
  • Contact Center supervisor / LOB Director at Teleperformance Egypt

    Sep 2014 to Feb 2017 · 2 Years 8 Months
  • Customer Support Specialist at Stream Global Services

    Apr 2011 to May 2013 · 2 Years 5 Months
  • Soft Skills trainer and English Instructor at American Academy

    Dec 2009 to Oct 2010 · 11 Months

Education

  • Bachelor's Degree in English literature

    Assiut University - Egypt 2006 to 2010 · 4 Years
  • Technical Diploma in Business and Data Managment

    Information Technology Institute (ITI) - Egypt 2009 to 2010 · 1 Years

Skills
Tools and Fields of Expertise

  • Sales / customer service / Quality Assurance
  • Microsoft Excel
  • Microsoft Office
  • Tourism
  • Management
  • Management
  • Analysis / attention to detailes
  • Business Analysis
  • Data Entry
  • Database Design

Languages

  • Arabic

    Fluent
  • English

    Fluent
  • French

    Beginner

Training & Certifications

  • STEPS

    TP University · 2014
  • Sales and Negotiation skills

    American Academy · 2010
  • ICDL

    Oxford Institiute · 2010