Basic Info

Ahmad Salama

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Freelancer customer advisor and provider at AS

Experience Details

Freelancer customer advisor and provider

Customer Service/Support

Manager

N/A


Company Details

AS

Red Sea, Egypt

N/A

Real Estate/Property Management

N/A

Jun 2017 to present (6 months)
Senior customer service at Sky Bridge for tourism investment

Experience Details

Senior customer service

Creative/Design/Art

Experienced (Non-Manager)

N/A


Company Details

Sky Bridge for tourism investment

Cairo, Egypt

51-100 employees

Real Estate/Property Management

www.jebalresort.com

Dec 2016 to Apr 2017 (4 months)
Costumer Service at Red Sea Sharm, owned by Orientals for Urban Development, Oriental Coast, Marsa Alam, Red Sea - Egypt

Experience Details

Costumer Service

Customer Service/Support

Experienced (Non-Manager)




- Providing explanations to customers on the origin and nature of the problem.
- Solving the problem or getting the issue fixed and informing the customer regarding the problem.
- Retrieving customer queries by telephone, face to face or e-mail and work out and sending answer to customer.
- Identifying the issues of customers rapidly and precisely.
- Informing customers about any changes made after the sale.
- Coordinating and provide support when needed in order to enhance the team performance.
- Follow-up on customer inquiries not immediately resolved.
- Complete calls and visits logs and reports.
- Recognize, document and alert the supervisor of trends in customer calls.
- Record and verify accurate information on all calls
- Observe to work schedule provided
- Positively and respectfully communicate with customers
- Maintain consistent, reliable attendance standards
- Maintain company and client confidentiality
- Follow-up on existing customer, agreements/contracts preparation, documentation,payment schedule
- Obtain customer testimonials
- Understand the client needs and build a profile for each client
- Posting on social media
- Arrange interviews for the potential candidates
- Conduct face to face interview
- Attend interviews with the Manager
- Follow up with clients and candidates as instructed
- Providing explanations to customers on the origin and nature of the problem.
- Solving the problem or getting the issue fixed and informing the customer regarding the problem.
- Retrieving customer queries by telephone, face to face or e-mail and work out and sending answer to customer.
- Identifying the issues of customers rapidly and precisely.
- Informing customers about any changes made after the sale.
- Drive post sales activity and encourage repeat purchasing/sales
- Liaise with accounts on payments/outstanding’s
- Monitor and report on activities and provide management feedback information on new relationships in order to meet the business objectives


Company Details

Red Sea Sharm, owned by Orientals for Urban Development, Oriental Coast, Marsa Alam, Red Sea - Egypt

Aswan, Egypt

501-1000 employees

Real Estate/Property Management

www.oudegypt.com; www.orientalcoast.com

Oct 2013 to Dec 2016 (3 years 2 months)

Education

Bachelor's Degree in Classics

Education Details

Bachelor's Degree

Classics

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
1995 - 1999
High School - Other

High School Details

Other

al noukrashy

Egypt

1995

B / Very Good / 75 - 85%

N/A

al noukrashy
1995

Certifications

ICDL
Oct 2010

Certificate details

ICDL

Oct 2010

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

Italian Language

Sep 2000

Don Bosco institute

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

ClassicsCostumer ServiceCreativeCustomer ServiceCustomer-orientedDesignEnglishFreelancer Customer Advisor And ProviderHard WorkerICDLItalianItalian LanguageMicrosof OfficeMoviesMusicPlannerProblem SolverProperty ManagementReadingReal EstateRussianSenior Customer ServiceSportSupport

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Italian

Italian

: Fluent

: Fluent

: Fluent

: Fluent

Russian

Russian

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Microsof office

Microsof office

: Intermediate

: High

:

3-5 years

Fields of Expertise

Customer service

Customer service

: Expert

: Extreme - I love it!

:

3-5 years

Real Estate

Real Estate

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Planner, Hard worker, Customer-oriented, Creative, Problem Solver

Online Presence

https://www.linkedin.com/in/ahmad-salama-a56b5386?trk=hp-identity-namehttps://www.facebook.com/ahmad.salama.92

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