
Ahmad Mostafa Abdul Baqi
IT technichal support
Zaytoun, Cairo, EgyptWork Experience
IT Section HeadFull Time
MD For Medical Supplies
Jul 2014 - Present -11 yrs
Egypt
- Job Details:1-Evaluate the organization's departments needs and develop it by identifying their requirements and setup the best IT solution to facilitate the business cycle and reduce the waste time. 2. Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements. 3. Implement a web based ERP for the company. 4. Implement a web based workflow for the company. 5. Develop and implement the company security strategy 6. Discuss with the CEO the IT annual budget by forecasting requirements, scheduling expenditures, analyzing variances initiating corrective action. 7. Delegating work to and supervising the activities of junior IT staff. 8. Negotiating IT service contracts with partners and suppliers 9. updating Inventory of all IT assets & licensees 10.Developing and maintaining the infrastructure and IT systems(active directory,DHCP,DNS, exchange server (2003-2007), File server, Terminal server,UTM firewall(cyberoam), 11.maintaining Computer's software (Installs, configures and upgrades operating systems and software, using standard business and administrative packages and may modify specific applications for use in operational departments). 12.Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required. (Note: company using Windows 2008 Server, Windows 7,Windows 8, MS Office2007-2010-IBM servers)
IT Section HeadFull Time
Egyptian Company For Chemicals & Pharmaceuticals (ADWIA)
May 2005 - Jan 2014 -8 yrs, 8 months
Egypt , Cairo
- Job Details:Installing, configuring and managing active directory. installing, configuring and managing exchange server (2003-2007). Managing and maintaining and troubleshooting problems that appears in servers( file and print -terminal - UTM firewall). backup the servers regarding IT department policy . Providing technical support to users spreading over 2 branches connected to each other VPN (Obour City and 10th of Ramadan City). maintaining Computer's software (Installs, configures and upgrades operating systems and software, using standard business and administrative packages and may modify specific applications for use in operational departments). Providing hardware support and configures computers, network infrastructure and peripherals such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration.. Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required. updating Inventory of all IT assets & licensees. (Note: company using Windows 2008 Server, Windows XP Professional, Windows 7, MS Office 2003 -2007)
IT SupportFull Time
Kafa’at for training & employment & consultations
Nov 2004 - May 2005 -6 months
Saudi Arabia , Riyadh
- Job Details:1.Responsible for maintaining the network configuration software (Install windows- Printers or any other software). 2.maintaining the network configuration hardware. 3.Providing hardware support including workstations and printers. 4.Providing users training sessions. 5.Acts as a technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsource providers as required
Technical Support RepresentativeFull Time
- Job Details:1.Assist dialup customers in resolving technical issues related to software and hardware installation and Internet connection. 2.Answer technical support questions through phone. 3.Submit the Help Desk duty report at the end of each shift. 4.Follow procedures for urgent requests 5.Reporting to the supervisor at the end of the day
Education
Computer Science in computer
Cairo Higher Institute for Computer, Information Systems and AdministrationJan 1993 - Jan 1999 - 6 yr
High School - Thanaweya Amma
el-qobbqJan 1993
Skills
Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
MCITP
Global Knowladge·2010MCSA course
Global knowladge ·2008CIW Certified 430
IBM scholership·2003CIW Certified 410
IBM Scholarship ·2002