Basic Info

Ahmed Diab

10 years

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Support engineer at Diyar united company- Qatar

Experience Details

Support engineer

IT/Software Development

Experienced (Non-Manager)

§ Provide directory services such as active Directory and Windows NT domains and connectivity between and within systems, system components, and applications.

§ Responsible for control access to resources; auditing access to resources and authentication.

§ Responsible for network topology; IP addressing; Name resolution such as DNS; Virtual private networks; Remote access; Telephony solutions.

§ Provide centralized management of the user desktop environment; Profiles; Policies; Scripts; Local system configuration.

§ Handle devices’ services such as printers and scanners; Server computers; Client computers

§ Manage and maintain updated windows servers

§ Active Directory and DNS problems solver.

§ Handle the setting up the LAN and WAN Infrastructure

§ Secure the network against viruses and external hacking attempts.

§ Plan for backup strategies and designing the backup

§ Suggest IT short and long term plans that ensure stability of IT operations

§ Oversee the daily performance of computer systems.

§ Configure, monitor and maintain updated virus protection software, and backup data for emergency recovery.

§ Provide timely technical support for users and work with them to solve existing problems.

§ Administer and maintain systems support for software, hardware and servers: test, troubleshoot, diagnose, and resolve all problems.

§ Shall serves as the technical expert and focal point for installation, configuration and testing of hardware and software associated with multiple operating systems and computer platforms.


Company Details

Diyar united company- Qatar

Doha, Qatar

51-100 employees

Information Technology Services

diyarme.com

Sep 2016 to present (3 months)
Senior Service Desk Engineer at Pfizer AFME

Experience Details

Senior Service Desk Engineer

IT/Software Development

Experienced (Non-Manager)

The job description is as follows :
- To Act as a single point of contact for phone calls and emails from staff Regarding IT issues and queries.
- To Take ownership of user problems and follow up the status of problems on Behalf of the user and communicate progress in a timely manner.
- To maintain a high degree of customer service for all support queries and adhere to all service management principles .
- To Provide basic in-house training in MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint).
- 2nd Level support for VPN system ;GRAS;.
- SAP Account unlock and password reset.
-I have Joined the Pfizer Windows XP to Windows 8 Migration .
- Worked on cegedimTeam trends system and troubleshooting with SQL 2005 .
- To troubleshooting IPAD issues related to MAAS30 Application and Citrix Receiver application.


Company Details

Pfizer AFME

Egypt

N/A

Pharmaceuticals

N/A

Nov 2011 to Jun 2016 (4 years 7 months)
Technical Support Engineer at Link dot Net

Experience Details

Technical Support Engineer

Customer Service/Support

Experienced (Non-Manager)

My Job Role is to troubleshoot any technical issues related to Internet service for clients and and escalate any network issues to 2Nd level support to track the issue.


Company Details

Link dot Net

Egypt

501-1000 employees

Internet/E-commerce

N/A

Sep 2008 to Oct 2011 (3 years 1 month)
Safety Engineer at ACEI (Panasonic Factory) (student activity)

Experience Details

Safety Engineer

Manufacturing/Production

Experienced (Non-Manager)

I was responsible for safety procedures and at Factory environment and to avoid any hazardous materials that affects Workers health and apply RoHS system.


Company Details

ACEI (Panasonic Factory) (student activity)

Qaliobya, Egypt

N/A

May 2008 to Sep 2008 (4 months)
Maintenance engineer at ACEI (Panasonic Factory)

Experience Details

Maintenance engineer

Engineering - Construction/Civil/Architecture, Engineering - Telecom/Technology

Entry Level

My Job role is to maintain any electronic device or electrical machines , also I was the Responsible for applying ISO9001 Certificate in this factory .


Company Details

ACEI (Panasonic Factory)

Egypt

101-500 employees

Consumer Electronics

N/A

Feb 2006 to Aug 2008 (2 years 6 months)
Maintenance engineer (intern) at Telecom Egypt

Experience Details

Maintenance engineer (intern)

Engineering - Construction/Civil/Architecture, Engineering - Telecom/Technology

Student

Working on Fiber Optics systems , and satellite communications for international calling systems.


Company Details

Telecom Egypt

Cairo, Egypt

More than 1000 employees

Telecommunications

te.eg

May 2005 to Aug 2005 (3 months)
Student (intern) at T.C.C( Advanced technology center)

Experience Details

Student (intern)

Engineering - Construction/Civil/Architecture, Engineering - Telecom/Technology

Student

the traing was on PLC systems and pneumatic systems mechanism.


Company Details

T.C.C( Advanced technology center)

Cairo, Egypt

51-100 employees

Engineering Services, Electronics and Semiconductors

N/A

May 2004 to Aug 2004 (3 months)
IT Engineer (intern) at EMCO for computers

Experience Details

IT Engineer (intern)

IT/Software Development, Installation/Maintenance/Repair

Student

this training on how to assemble and disassemble PCs and maintenance for all PC parts, and how to make OS Image to reduce the installation time.


Company Details

EMCO for computers

Cairo, Egypt

11-50 employees

Computer Hardware

N/A

May 2003 to Aug 2003 (3 months)
Maintenance engineer (intern) at Educational Buildings Organiation

Experience Details

Maintenance engineer (intern)

Engineering - Construction/Civil/Architecture, Engineering - Telecom/Technology

Student

I Was in training for fire systems and alarms ,also how maintain all Educational facilities including PC Servers, and paper copier .


Company Details

Educational Buildings Organiation

Cairo, Egypt

501-1000 employees

Education

N/A

May 2002 to Aug 2002 (3 months)

Achievements


I have recognition as our team assisted to complete full migration for all users from windows XP to windows 8


I have thanks emails regrading my attitude and technical knowledge which I provide to users


Education

BSC degree in Electrical & Computer Engineering in Electrical Engineering

Education Details

BSC degree in Electrical & Computer Engineering

Electrical Engineering

Higher Technological Institute 10th of ramadan city, Egypt

C / Good / 65 - 75%

- Computer Programming. - Control Systems - Communication Systems - Electrical Circuits Design

N/A

Higher Technological Institute 10th of ramadan city
2000 - 2005

Certifications

MCSE 2003
Dec 2007

Certificate details

MCSE 2003

Dec 2007

N/A

N/A

N/A

N/A

MCSA 2003
Dec 2007

Certificate details

MCSA 2003

Dec 2007

N/A

N/A

N/A

N/A

MCSA 2012
Feb 2013

Certificate details

MCSA 2012

Feb 2013

N/A

N/A

N/A

N/A

CCNA
May 2006

Certificate details

CCNA

May 2006

N/A

N/A

N/A

Engineering Syndicate

N/A

Certificate details

Microsoft Certified Solutions Expert: Cloud Platform and Infrastructure

Sep 2016

N/A

N/A

MICROSOFT CERTIFICATION ID IS: 5887154

Microsoft

N/A

Training and Courses

Training/Course Details

ITIL Foundation

Dec 2014

Qsource

N/A

This profile is fresh!
Last update 2 days ago.

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Profile Skills and Keywords

ADSLAdaptiveAnalyticalBuilding ConstructionCCNAComputerComputer HardwareComputer MaintenanceComputer SkillsConsumer ElectronicsCustomer ServiceCustomer SupportCustomer-orientedE-commerceEducationElectrical EngineeringElectronics And SemiconductorsEngineering ServicesEnglishFlexibleFrenchGSMHard WorkerHp Service CenterITIT EngineerITIL FoundationInformation Technology ServicesInstallationInternetMCSA 2003MCSA 2012MCSE 2003MaintenanceMaintenance EngineerManufacturingMicrosoft Active DirectoryMicrosoft Certified Solutions Expert: Cloud Platform And InfrastructureMicrosoft ExcelMicrosoft Office Professional 2007Microsoft Office Professional 2010Microsoft Windows 10Microsoft Windows 8Microsoft Windows XPNetworkingOperationsPLCPharmaceuticalsProductionQuality AssuranceReadingRepairRunningSAP Account Unlock And ResetSafety EngineerSenior Service Desk EngineerSkilled TradesSoftware DevelopmentStudentSupportSupport EngineerSwimmingTeam PlayerTechnical AnalysisTechnical Support EngineerTelecommunicationTelecommunicationsTennisTravellingUbuntuVPNWSUSWindows Server 2003Windows Server 2012

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Customer Support

Customer Support

: Expert

: Extreme - I love it!

:

More than 7 years

Telecommunication

Telecommunication

: Expert

: High

:

3-5 years

ADSL

ADSL

: Expert

: Extreme - I love it!

:

3-5 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Computer

Computer

: Expert

: Extreme - I love it!

:

More than 7 years

hp service center

hp service center

: Expert

: Extreme - I love it!

:

3-5 years

Computer Maintenance

Computer Maintenance

: Expert

: Extreme - I love it!

:

More than 7 years

Computer Skills

Computer Skills

: Expert

: Extreme - I love it!

:

More than 7 years

windows server 2003

windows server 2003

: Expert

: High

:

5-7 years

windows server 2012

windows server 2012

: Advanced

: Extreme - I love it!

:

1-3 years

SAP Account unlock and reset

SAP Account unlock and reset

: Advanced

: Medium

:

3-5 years

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

5-7 years

GSM

GSM

: Advanced

: Little

:

Less than 1 year

PLC

PLC

: Advanced

: Medium

:

Less than 1 year

VPN

VPN

: Advanced

: High

:

3-5 years

Networking

Networking

: Intermediate

: Extreme - I love it!

:

3-5 years

Quality Assurance

Quality Assurance

: Intermediate

: Extreme - I love it!

:

1-3 years

WSUS

WSUS

: Intermediate

: High

:

1-3 years

Technical Analysis

Technical Analysis

: Beginner

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Microsoft Windows XP

Microsoft Windows XP

: Expert

: Medium

:

More than 7 years

Microsoft Windows 8

Microsoft Windows 8

: Expert

: High

:

1-3 years

Microsoft windows 10

Microsoft windows 10

: Expert

: High

:

Less than 1 year

Ubuntu

Ubuntu

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Office Professional 2007

Microsoft Office Professional 2007

: Expert

: High

:

3-5 years

Microsoft Office Professional 2010

Microsoft Office Professional 2010

: Expert

: High

:

5-7 years

CCNA

CCNA

: Intermediate

: Extreme - I love it!

:

5-7 years

Microsoft Active Directory

Microsoft Active Directory

: Intermediate

: Extreme - I love it!

:

More than 7 years

Key Skills

Analytical, Hard worker, Customer-oriented, Flexible / Adaptive, Team Player

Online Presence

https://www.linkedin.com/in/ahmadmdiab

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