Basic Info

Ahmed Mohamed

5 years

15 may city, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Rep at Vodafone

Experience Details

Senior Rep

Customer Service/Support

Experienced (Non-Manager)

I've been working for Vodafone Egypt , I started here from April 2010 for Core and Medium Operation and I get promoted after only 6 months for High Segmentation and after about 8 month I started to support Premium Customers.
Then I got moved to Customer Care Training Team as I was responsible for new CC induction classes as I stayed there for more than 18 months.
recently I'm working for Internet Solutions for Premium and Platinum Customers Individual and Enterprises Customers.


Company Details

Vodafone (multinational)

maadi, Egypt

More than 1000 employees

Telecommunications

vodafone.com.eg

Apr 2010 to present (6 years 8 months)
Trainer at HPA

Experience Details

Trainer

Education/Teaching, Training/Instructor

Entry Level

I've been working as Freelancer Trainer for Customer Care Track and some times for new candidates which is called "How To Start" which contains how to start and how to pass interviews ...


Company Details

HPA

Masr el Gedida, Egypt

11-50 employees

Education

https://www.facebook.com/hpa.eg/?fref=ts

Apr 2014 to present (2 years 8 months)
Import and Export Specialist at Elsadek Importing and Exporting Co

Experience Details

Import and Export Specialist

Administration

Entry Level

N/A


Company Details

Elsadek Importing and Exporting Co

Dokki, Giza, Egypt

1-10 employees

Import and Export

http://www.tradekey.com/company/ELSADEK-for-import-and-export-892201.html

Oct 2009 to Mar 2010 (5 months)

Achievements


In Vodafone
*I have been working from April 2010 as I finished 3 appraisals with "X" grade which indicates for Exception Performance and 2 of them were on row 2014-2015.
That's was due to my new ideas - projects - Process Enhancement which lead our company to start to lead Internet Market Share ( ADSL - Mobile Internet - USB ).
*During my work in Vodafone I joined more than 6 different areas where I know more and more for every department and I dealt with different characteristics and I gained a lot of experiences.



Out Side Vodafone
Working as a freelancer trainer for HPA for more than 2 years I think is a very good achievement as I used my Vodafone Way there and I already did a great job there.



out Side Business I was a very good footballer before Jan 2014 as I made left ACL and also on last Nov 2015 I made the other knee right ACL So I decided to stop playing real football forever.

Education

BS in Economics / Foreign Trade

Education Details

BS

Economics / Foreign Trade

Helwan University, Egypt

C / Good / 65 - 75%

N/A

N/A

Helwan University
2006 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

omar ibn el khattab

Egypt

2006

A / Excellent / 85 -100%

N/A

omar ibn el khattab
2006

Certifications

N+
Jan 2014

Certificate details

N+

Jan 2014

N/A

N/A

N/A

Self Study

N/A

BBSA
Dec 2009

Certificate details

BBSA

Dec 2009

N/A

N/A

N/A

FGF

N/A

Training and Courses

Training/Course Details

Online Mraketing

Apr 2014

www.open2study.com

N/A

Training/Course Details

English Language

Oct 2009

Berlitz

4 levels

Training/Course Details

ICDL

Nov 2009

West Wood

Advanced ICDL

Training/Course Details

Self Motivation

Jan 2010

Dale Carnegie

N/A

Training/Course Details

TOT

Nov 2015

Self Study

N/A

This profile is fresh!
Last update 6 days ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationAhlyAnalyticalArabicBBSACreativeCustomer CareCustomer ServiceEconomics / Foreign TradeEducationEnglishEnglish LanguageFamily ActivitiesICDLImport And ExportImport And Export SpecialistLeaderMicrosoft ExcelMicrosoft PowerPointMicrosoft WordN+Online MraketingPDFPlaying Football :(ReadingSearching For EconomicsSelf MotivationSenior RepSocialSupportTOTTeam PlayerTelecommunicationsTrainerTrainingVodafone

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

PDF

PDF

: Expert

: High

:

1-3 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Customer Care

Customer Care

: Expert

: Extreme - I love it!

:

3-5 years

Training

Training

: Expert

: Extreme - I love it!

:

3-5 years

Key Skills

Analytical, Leader, Creative, Social, Team Player

Online Presence

000000https://www.facebook.com/ahmed.m.mohamed.900000000000000000000000000000000000000000000000000000000000

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