Basic Info

Ahmad Ismail

2 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Service Representative at Edfa3ly

Experience Details

Customer Service Representative

Customer Service/Support

Experienced (Non-Manager)

- Provide Customers with Product and Service Information.
- Follow-up on Customer Inquires.
- Pitching products and services.
- Maintaining fruitful relationships with existing customers.
- Recommending System Improvements to Upper Management.


Company Details

Edfa3ly

Cairo, Egypt

101-500 employees

Import and Export

http://edfa3ly.co/

May 2016 to present (7 months)
International Account Advisor at Vodafone International Services

Experience Details

International Account Advisor

Customer Service/Support

Entry Level

- Answer Phones and Respond to Customer Requests.
- Sell Product and Place Customer Orders in Computer System.
- Provide Customers with Product and Service Information.
- Upsell Products and Services.
- Transfer Customer Calls to appropriate Staff.
- Identify, Research, and Resolve Customer Issues using the Computer System.
- Follow-up on Customer Inquires not immediately resolved.
- Complete Call Logs and Reports.
- Research Billing Issues.
- Research Misapplied Payments.
- Recognize, Document and Alert the supervisor of Trends in Customer Calls.
- Recommend Process Improvements


Company Details

Vodafone International Services (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

https://www.vodafone.co.uk/

Apr 2016 to May 2016 (1 month)
Junior Sales Executive at Emerging Media UK

Experience Details

Junior Sales Executive

Sales/Retail

Entry Level

- Contact Businesses or Private Individuals inside UK by Telephone in order to solicit Sales for Goods
& Services provided by the Company.
- Conduct Market Surveys in order to obtain information about potential customers.
- Getting Referrals from Current Clients.


Company Details

Emerging Media UK (multinational)

Cairo, Egypt

101-500 employees

Marketing and Advertising

http://www.emerging-media.co.uk/index.html

Nov 2015 to Feb 2016 (3 months)
Infantry Soldier at Egyptian Armed Forces

Experience Details

Infantry Soldier

Administration

Entry Level

N/A


Company Details

Egyptian Armed Forces

Cairo, Egypt

N/A

Military

N/A

Jan 2014 to Mar 2015 (1 year 1 month)
Market Researcher at Office Mobile Outbounders

Experience Details

Market Researcher

Administration

Entry Level

- Conducting an Online Market Research among Specific Goods & Services .
- Updating Company's Database with the needed data using Google Drive


Company Details

Office Mobile Outbounders

Cairo, Egypt

1-10 employees

Telecommunications

N/A

Sep 2013 to Dec 2013 (3 months)
Footballer at Al Shams FC

Experience Details

Footballer

Sports and Leisure

Experienced (Non-Manager)

N/A


Company Details

Al Shams FC

Cairo, Egypt

N/A

Sports

N/A

Jan 1998 to Aug 2007 (9 years 7 months)

Education

Bachelor's Degree in Commerce " English Department " in Accounting

Education Details

Bachelor's Degree in Commerce " English Department "

Accounting

Ain Shams University, Egypt

C / Good / 65 - 75%

Accounting Finance Auditing Economics Marketing Human Resource Management

N/A

Ain Shams University
2009 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

al farouk language school

Egypt

2009

A / Excellent / 85 -100%

N/A

al farouk language school
2009

Certifications

TOEFL
Dec 2012

Certificate details

TOEFL

Dec 2012

N/A

N/A

N/A

AMIDEAST - Egypt

N/A

Certificate details

Human Resources Management Certificate

Oct 2015

N/A

N/A

N/A

Hpa

N/A

Certificate details

Graphic Design Diploma

Aug 2016

N/A

N/A

N/A

Shaw Academy

N/A

Training and Courses

Training/Course Details

English Conversation

Oct 2012

MODLI

N/A

Training/Course Details

Peachtree

Aug 2015

Binary Egypt

N/A

Training/Course Details

Quickbooks

Aug 2015

Binary Egypt

N/A

This profile is fresh!
Last update 8 days ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAdministrationArabicArmyBusiness DevelopmentCiscoCustomer ServiceCustomer Service RepresentativeData EntryDetails-orientedEmerging Media UKEnglishEnglish ConversationFitness CoachingFootballerFrenchGraphic Design DiplomaHard WorkerHuman Resources Management CertificateImport And ExportInfantry SoldierInitiativeInternational Account AdvisorJunior Sales ExecutiveMarket ResearcherMarketing And AdvertisingMicrosoft ExcelMicrosoft WordMilitaryOrganizerPeachtreeQuickBooksRetailSalesSportsSports And LeisureSupportTOEFLTeam PlayerTelecommunicationsVodafone International Services

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Word

Microsoft Word

: Advanced

: High

:

More than 7 years

Cisco

Cisco

: Intermediate

: High

:

1-3 years

Peachtree

Peachtree

: Intermediate

: High

:

Less than 1 year

QuickBooks

QuickBooks

: Intermediate

: High

:

Less than 1 year

Microsoft Excel

Microsoft Excel

: Intermediate

: High

:

3-5 years

Fields of Expertise

Data Entry

Data Entry

: Advanced

: High

:

Less than 1 year

Fitness Coaching

Fitness Coaching

: Intermediate

: Extreme - I love it!

:

5-7 years

Army

Army

: Intermediate

: Medium

:

1-3 years

Key Skills

Hard worker, Initiative, Organizer, Details-oriented, Team Player

Online Presence

https://www.linkedin.com/profile/view?id=428959192&trk=nav_responsive_tab_profile

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