Basic Info

Ahmad Hussein

4 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

English Instructor at Berlitz

Experience Details

English Instructor

Education/Teaching, Training/Instructor

Entry Level

Responsibilities:
* Teaching the Berlitz English proficiency levels program to adults using the Berlitz method.
* Devising a lesson plan and preparing classroom activities that match the topic discussed.
* Preparing reports on students’ progress and making action plans to work on weaknesses.


Company Details

Berlitz (multinational)

Cairo, Egypt

More than 1000 employees

Education

N/A

Nov 2015 to present (1 year 1 month)
Copyeditor at Hindawi Publishing Corporation

Experience Details

Copyeditor

Writing/Editorial, Media/Journalism/Publishing

Experienced (Non-Manager)

* Edit the content of manuscripts and issues by checking the correctness of grammar, syntax, punctuation, spelling, and style conformity.
* Proofread the manuscripts including the title of the paper, the names and addresses of the authors, figures, and tables.
* Review the authors’ biographies, abstracts, printed issues covers, and special issues’ call for papers.
* Apply the authors’ requested modifications in conformity with Hindawi’s in-house style.
* Perform other related duties incidental to the work described herein.


Company Details

Hindawi Publishing Corporation

Cairo, Egypt

More than 1000 employees

Publishing and Printing

www.hindawi.com

Mar 2014 to Sep 2015 (1 year 6 months)
Contact Center Agent (Samsung UK account) at Teleperformance Egypt

Experience Details

Contact Center Agent (Samsung UK account)

Customer Service/Support

Entry Level

* Troubleshoot and Support all Samsung TVs, Monitors, Blu-rays, DVDs, Home Theater Systems, Sound Bars, Projectors, and MP3s.
* Advise customers with products that meet their needs.
* Build rapport with customers.
* Protect customers’ data.
* Handle escalation calls and make sure the customer satisfaction level is at the top.
* Handle angry customers based on awareness with the British culture.
* Handle customer’s data entry using SAP system.
* Perform service menu reset tasks for TVs, on behalf of the product specialist team.
* Mentor and support new employees.


Company Details

Teleperformance Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

www.teleperformance.com

Jul 2012 to Mar 2014 (1 year 8 months)
Customer Service Representative (intern) at Vodafone UK

Experience Details

Customer Service Representative (intern)

Customer Service/Support

Student

* Own and manage the client relationship: resolving calls efficiently and effectively.
* Ensure service level agreements are met and maintained.
* Work as part of a team to ensure offering world-class Customer Service at all times.
* Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service.
* Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer service.
* Mentor and support new employees.


Company Details

Vodafone UK (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.vodafone.co.uk

Jul 2011 to Oct 2011 (3 months)
Freelance Translator at Freelance

Experience Details

Freelance Translator

Writing/Editorial

Experienced (Non-Manager)

* Translate manuscripts from English to Arabic.
* Identify and resolve conflicts related to the meanings of words, concepts, practices, or behaviors.
* Proofread, edit, and revise translated materials.
* Refer to reference materials such as dictionaries, lexicons, encyclopedias, and computerized terminology banks as needed to ensure translation accuracy.


Company Details

Freelance

Cairo, Egypt

1-10 employees

Translation and Localization

N/A

Jun 2007 to Jan 2009 (1 year 7 months)

Achievements


I have climbed the highest summit in Egypt (Mount Saint Catherine 2,629 meters high) in April 2016.

Education

B.A. in English Literature

Education Details

B.A.

English Literature

Ain Shams University, Egypt

B / Very Good / 75 - 85%

Literature Poetry Phonetics Linguistics Translation Drama Novel English and American History

N/A

Ain Shams University
2009 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Ahmed Helmy language school

Egypt

2009

A / Excellent / 85 -100%

N/A

Ahmed Helmy language school
2009

Certifications

TOEFL ITP
Jul 2014

Certificate details

TOEFL ITP

Jul 2014

607 out of 677

N/A

N/A

AMIDEAST

N/A

Training and Courses

Training/Course Details

Train the Trainer

Nov 2015

Berlitz

Attended Train the Trainer course at Berlitz Language Center to qualify to work as an English Instructor.

Training/Course Details

Dale Carnegie Seminar in Effective Communication and Human Relations

Sep 2016

Dale Carnegie Training

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

ActivitesAnalyticalArabicAstronomyBerlitzBooksConsumer ServicesContact Center Agent (Samsung UK Account)CopyeditingCopyeditorCustomer ServiceCustomer Service RepresentativeCyclingDale Carnegie Seminar In Effective Communication And Human RelationsEditorialEducationEnglishEnglish InstructorEnglish LiteratureFoodFreelance TranslatorFrenchHandles StressHard WorkerInternetJapaneseJournalismMediaMeditatingMicrosoft OfficeMusicMusical InstrumentsNatureParkourPublishingPublishing And PrintingReadingSocialSupportSupportiveTOEFL ITPTeaching EnglishTelecommunicationsTeleperformance EgyptTrain The TrainerTranslationTranslation And LocalizationVodafone UKWriting

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Japanese

Japanese

: Beginner

: Beginner

: Intermediate

: Intermediate

French

French

: Intermediate

: Beginner

: Intermediate

: Beginner

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

3-5 years

Fields of Expertise

Copyediting

Copyediting

: Expert

: Extreme - I love it!

:

1-3 years

Customer service

Customer service

: Expert

: Medium

:

1-3 years

Teaching English

Teaching English

: Advanced

: Extreme - I love it!

:

Less than 1 year

Translation

Translation

: Advanced

: High

:

1-3 years

Key Skills

Analytical, Hard worker, Social, Handles Stress, Supportive

Online Presence

www.facebook.com/gonta16

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