Ahmad Mostafa

Customer Service at Concentrix Egypt

Egypt

Concentrix Egypt

Sep 2023 - Present -1 yr, 10 months

Egypt

Job Details:Answered inbound telephone calls promptly, directing client's general queries to relevant teams. Clarified customer requirements, probed for understanding, used decision-support tools and resources to appropriately provide resolution to the customer. Listened attentively to customer needs and concerns, demonstrated empathy while maximizing opportunity to build rapport with the customer.

DI Telecom

Oct 2014 - Jun 2021 -6 yrs, 8 months

Job Details:Answered inbound telephone calls promptly, directing clients, vendors and general queries to relevant teams. Documented and shared weekly meeting minutes. Scheduled appointments and meetings for all staff members. Coordinated reports across all departments by updating internal database daily. Organized personal and professional calendars, sending reminders and updates for upcoming meetings and events. Dealt with confidential and sensitive data and appropriately maintained records.

El-Shafie Cost Plus International Holding Company

Oct 2013 - Jul 2014 -9 months

Job Details:Created and maintained spreadsheets for use within departments to track necessary statistics. Led management teams proactively, consistently achieving strategic and operational department goals. Maintained well-organized filing system for easy storage and retrieval.

Rokn Al Ufoq Office

Nov 2012 - Mar 2013 -4 months

Job Details:Contacted tenants to remind them when to pay the rent. Welcomed guests to the leasing office, asked open-ended questions and offered assistance with any issues or concerns. Received, checked and processed applications for new leases.