Basic Info

Ahmed Yassin

2 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

ADSL Technical Support Engineer at TE data

Experience Details

ADSL Technical Support Engineer

Customer Service/Support

Entry Level

• Deliver service and support to end-users using operating automated call distribution phone software, via remote connection or over the Internet.
• Diagnose and resolve technical hardware and software issues involving internet connectivity
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
•Handle static IPs customers


Company Details

TE data

Mohandseen, Giza, Egypt

More than 1000 employees

Consumer Services , Information Technology Services

www.tedata.net

Feb 2017 to present (5 months)
NOC Enginner at NOOR Data Network

Experience Details

NOC Enginner

Engineering - Telecom/Technology

Experienced (Non-Manager)

• Receiving technical Escalation Cases from the first line support and handle them in queue.
• Following up with the Technician team (inside the CO and at the customer side) to solve customer's problem.
• Troubleshooting customers’ physical, logical and hosting advanced problems that beyond the first line team basic technical knowledge.
• Troubleshooting customers’ static subnets issues and helping them to configure their CPEs with suitable configuration.
• Tracing and Handling all the received spam alarms from different spam filters across the world for company customers infected IPs.
• Troubleshooting on different DSLAMs types (ATM – Ethernet) and aggregators.
• Troubleshooting on Authentication problems through Radius or BNG Router.
• Troubleshooting all shared services on different Medias (Copper, MSAN, WAN...) through Company’s network on both access and core layers then escalating the problems to appropriate teams with the full details and ensure that the cases is fully documented.
• Troubleshooting customers’ problems related to Shared service technology on Greek Campus in AUC for both (Wired & Wi-Fi) solutions.
• Troubleshooting in activated Ad-on services for any shared customers.
• Proactive monitoring for ADSL DSLAMs, following and escalating the transmission and power problems to appropriate team.
• Proactive monitoring for Greek Campus in AUC links in both Access and Core layers and classify the problems to be handled through the appropriate team.
• Deal with different types of transmissions (E1s, IMA groups, E3s, STM-1s….etc.) on edge and core devices.
• Troubleshooting the customers’ physical problems for the wholesale resellers.


Company Details

NOOR Data Network

Cairo, Egypt

101-500 employees

Internet/E-commerce

www.noor.net

May 2017 to present (2 months)
ADSL Technical Support Advisor at TE data

Experience Details

ADSL Technical Support Advisor

Customer Service/Support

Entry Level

•Deliver service and support to end-users using operating automated call distribution phone software, via remote connection or over the Internet.
•Diagnose and resolve technical hardware and software issues involving internet connectivity
•Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.


Company Details

TE data

Dokki, Giza, Egypt

More than 1000 employees

Consumer Services , Information Technology Services

www.tedata.net

Jul 2014 to Mar 2015 (8 months)
Oracle developer (intern) at Telecom Egypt

Experience Details

Oracle developer (intern)

Customer Service/Support

Student

N/A


Company Details

Telecom Egypt

Cairo, Egypt

More then 1000 employees

Public Relations and Communications

www.telecomegypt.com

Jul 2010 to Aug 2010 (1 month)
Control engineer (intern) at Training in Upper Egypt Electricity Production Company

Experience Details

Control engineer (intern)

Engineering - Telecom/Technology

Student

Training in Upper Egypt Electricity Production Company in Remote Control Department


Company Details

Training in Upper Egypt Electricity Production Company

Giza, Egypt

More then 1000 employees

Energy and Utilities

http://www.ueepc.com/

Aug 2009 to Aug 2009

Education

Bachelor's Degree in Information System

Education Details

Bachelor's Degree

Information System

Al-Fayoum University, Egypt

C / Good / 65 - 75%

- Computer Architecture - Embedded system - Programming languages

Information system dep.

Al-Fayoum University
2007 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Mousa Mosque secondary school

Egypt

2007

A / Excellent / 85 -100%

Mousa Mosque secondary school - Atfih - Giza

Mousa Mosque secondary school
2007

Training and Courses

Training/Course Details

English course

Mar 2011

American university at cairo

English Course at American University in Cairo (Level nine)

Training/Course Details

Java 2EE

Mar 2011

WAN-technology center

Java 2EE course (servlet-jsp)

Training/Course Details

Oracle development course (ORACLE 11g)

Jul 2013

IT-Share Center

Oracle development course (ORACLE 11g)

Training/Course Details

CCNA course

Jan 2015

HERO TECH Company for Training

CISCO Certification Network Association (Routing & Switching)

Training/Course Details

Networking

Feb 2017

the National Telecommunication Institute

- Enterprise Networking and Technical Support Program will qualify graduates to be certified with: "(CCNA) Cisco Certified Network Associate Routing and Switching". -Track duration: 10 Weeks.

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

ADSL Technical Support AdvisorADSL Technical Support EngineerAnalyticalArabicCCNA CourseCiscoConsumer ServicesControl EngineerCreationCustomer ServiceDatabase DevelopmentE-commerceEnergy And UtilitiesEnglishEnglish CourseHTML5Hard WorkerHelpInformation SystemInformation Technology ServicesInnovationInternetJava 2EEManagementNOC EnginnerNetwokingNetworkingNetworksOracle DeveloperOracle Development Course (ORACLE 11g)OrganizerPeople SupportingPlannerProblem SolverProject ManagementPublic Relations And CommunicationsReadingSportsSupportWeb Development-J2EE

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Tools and Technologies

HTML5

HTML5

: Expert

: Extreme - I love it!

:

Less than 1 year

Networks

Networks

: Advanced

: Extreme - I love it!

:

Less than 1 year

Project Management

Project Management

: Advanced

: High

:

Less than 1 year

Oracle developer

Oracle developer

: Advanced

: Extreme - I love it!

:

Less than 1 year

Cisco

Cisco

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Web Development-J2EE

Web Development-J2EE

: Intermediate

: High

:

Less than 1 year

Fields of Expertise

Netwoking

Netwoking

: Advanced

: Extreme - I love it!

:

1-3 years

Database development

Database development

: Advanced

: Extreme - I love it!

:

Less than 1 year

Management

Management

: Intermediate

: High

:

Less than 1 year

Key Skills

Analytical, Planner, Hard worker, Organizer, Problem Solver

Online Presence

eg.linkedin.com/in/Ahkaderhttp://www.facebook.com/Ah.kaderhttps://twitter.com/a_kader20ah.kaseb@gmail.com

Like Ahmed`s profile? Share it!

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Ahmed's full profile and find more great talent and professionals to join your team.