Basic Info

Ahmed gomaa

3 years

Giza, Egypt

Bachelor's Degree

Entry level

Work Experience

Microsoft Systems Engineer at ECC Solutions

Experience Details

Microsoft Systems Engineer

IT/Software Development

Experienced (Non-Manager)

Configure, Manage and Troubleshoot SCOM , SCVMM, SCCM, SCDPM , SCSM and SCO.
Configure, monitor, maintain and troubleshoot Microsoft Exchange Server (2007, 2010, 2013) and associated technologies for Email data transport (Anti-SPAM, DNS, SMTP) and OWA (Outlook Web Access) and Microsoft Forefront.
Design, deploy, and maintain Windows systems, AD, DHCP, DNS, NTP, CA, Active Directory, GPO, and other core infrastructure components in an enterprise environment.
Perform specific tasks involved in running a data center, such as installing the hypervisors.
Configure, provision and deploy VMs and managing pools and clusters (Hpyer-V & VMware).
Backup data , servers , VMs and applications using different backup solutions like EMC Networker , IBM TSM and Data Protection Manager.
Design best practices for backups and whole infrastructure.
Group policy administration, end user workstation and application support.
Perform an in-place upgrade to computer systems and applications using Configuration Manager.
Deploy and manage Virtual Desktop Infrastructures and Remote Desktop Services
Familiar with the other Virtual Desktop Infrastructures Protocols (VMware PCoIP and Citrix HDX).
Securing Exchange mail server using GFI Mail Essentials and Microsoft Edge Transport.
Deploy, Configure, Backup and Maintaining MSSQL Clustered instances and databases.
Manage and Configure Cisco blade server chassis using Cisco UCS Manager.


Company Details

ECC Solutions

Cairo, Egypt

51-100 employees

Information Technology Services

http://eccsolutions.net/

Oct 2016 to present (1 year 2 months)
Data Center Operations Engineer at ECC Solutions

Experience Details

Data Center Operations Engineer

IT/Software Development

Entry Level

Install and configure computer systems.
Diagnose hardware/software faults and solve technical problems.
Answers customer’s inquiries & fulfills their technical requirements regarding offered services in a timely manner.
Coordinates activities with network services, or other information systems groups.
Regulate and control the Data Center access either for persons or equipment.
Receive and deliver the customer equipment.
Escalate major problems or requests to other operations groups.
Follow up the pending requests with the other operations groups.
Coordinating hardware repairs with the vendors.


Company Details

ECC Solutions

Giza, Egypt

101-500 employees

Information Technology Services

Eccsolutions.net

Dec 2015 to Oct 2016 (10 months)
Technical Support Specialist at TE-Data

Experience Details

Technical Support Specialist

Customer Service/Support

Entry Level

-Provides first-level technical support on different Internet DSL modems and computer or mobile operating systems using documented procedures and available tools.
-Uses troubleshooting techniques and tools to identify technical defects/issues.
-Actively supports the customer in all aspects through to problem resolution, -keeping the customer informed and updated throughout life of incident.
-Complies with schedule adherence to ensure overall service level targets are achieved.


Company Details

TE-Data

Giza, Egypt

More than 1000 employees

Computer Networking

https://tedata.net/

Jun 2015 to Nov 2015 (5 months)
IT help desk at German Egyptian Academy

Experience Details

IT help desk

Installation/Maintenance/Repair

Entry Level

-Install, modify, and repair computer hardware and software.
-Resolve technical problems with Local Area Networks (LAN).


Company Details

German Egyptian Academy

Minya, Egypt

51-100 employees

Education

http://www.elmanara.net

Jan 2012 to Dec 2012 (11 months)

Education

Bachelor's Degree in english department

Education Details

Bachelor's Degree

english department

Minia University, Egypt

Not specified

N/A

N/A

Minia University
2009 - 2013

Certifications

CCNA
Aug 2015

Certificate details

CCNA

Aug 2015

N/A

N/A

N/A

Cisco

N/A

MCSE
Jun 2016

Certificate details

MCSE

Jun 2016

N/A

N/A

N/A

Microsoft

* Transcript Id : 1183128
* Access Code : ahmed123

Certificate details

MCITP (Enterprise)

Oct 2012

N/A

N/A

N/A

N/A

MCSA
Aug 2015

Certificate details

MCSA

Aug 2015

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

Mcitp

Jun 2012

German Egyptian Academy

N/A

Training/Course Details

CCNA

Aug 2015

Computek Center

N/A

Training/Course Details

Mcse

Jul 2015

Computek Center

N/A

Training/Course Details

Comptia+ & Network+

Oct 2011

German Egyptian Academy

N/A

Training/Course Details

General English (Upper Intermediate Level)

Jul 2010

German Egyptian Academy

N/A

Training/Course Details

MCSE Private Cloud 2012 R2

Jun 2016

Self Study

Practiced the labs of MCSE Private Cloud 2012 R2 , also handled some issues in Production servers

Training/Course Details

System Center Family

Nov 2016

Self Study

N/A

Training/Course Details

Microsoft Exchange (2010-2013)

Jan 2017

Self Study

N/A

Training/Course Details

RDP Protocols + VDI Solutions

Dec 2016

Self Study

N/A

Training/Course Details

RDP Protocols + VDI Solutions

Dec 2016

Self Study

N/A

This profile is fresh!
Last update 13 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveArabicCCNAComptia+ & Network+Computer NetworkingCustomer ServiceData Center Operations EngineerEducationEnglishEnglish DepartmentFlexibleGeneral English (Upper Intermediate Level)Handles StressITIT Help DeskInformation Technology ServicesInstallationMCITP (Enterprise)MCSAMCSEMCSE Private Cloud 2012 R2MaintenanceMcitpMicrosoft Exchange (2010-2013)Microsoft OutlookMicrosoft Systems EngineerMicrosoft WindowsNetworkProblem SolverRDP Protocols + VDI SolutionsRepairSoftware DevelopmentSupportSupportiveSystem AdministrationSystem Center FamilyTeam PlayerTechnical AnalysisTechnical SupportTechnical Support Specialist

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Tools and Technologies

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

1-3 years

Technical Support

Technical Support

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Outlook

Microsoft Outlook

: Advanced

: High

:

1-3 years

System Administration

System Administration

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Technical analysis

Technical analysis

: Advanced

: Extreme - I love it!

:

1-3 years

Network

Network

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Problem Solver, Flexible / Adaptive, Handles Stress, Team Player, Supportive

Online Presence

st.ve7000@yahoo.com

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