Ahamed Rifkan

Senior Systems Engineer

• Job Details:Deployed and managed Fortigate firewalls from scratch; created & maintained complex FW rule sets, SSL VPNs, etc. Installed and maintained 250+ 3CX servers, including IP phones, analog phone integration using IADS. Served as Microsoft 365 global admin, overseeing email, licensing, and user access. Implemented secure SSL VPNs and supported DNS and private cloud-to-site VPN setups. Revamped entire office infrastructure: APs, switches, and firewalls.

Network Engineer

• Job Details:Migrated on-prem 3CX server to a high-availability data center. Managed inter-branch MPLS networks with VPN failover. Configured routers, switches, WAN accelerators, DHCP/DNS, and firewalls. Oversaw ESET and Kaspersky endpoint protection solutions. Utilized Jira Service Desk for IT support and incident management.

IT Support Agent

• Job Details:Managed Aruba WLAN for 2,100+ Wi-Fi access points across hotel properties. Administered Microsoft email, Active Directory, DNS, and DHCP. Installed and supported hotel systems: Micros Opera (reservation), Micros POS, and Infor Sun. Maintained Kaspersky and Sophos antivirus servers.