Basic Info

Afzal shah

4 years

Islamabad, Pakistan

Master's Degree

Experienced

Work Experience

Senior Network Administrator at Metro Consulting Grid/ Kloud7

Experience Details

Senior Network Administrator

Engineering - Telecom/Technology

Experienced (Non-Manager)

Assignment Context:
Manages and administers assigned network and VoIP infrastructure including capacity/feasibility planning, new installations, upgrades, configuration, feature functionality testing, maintenance, troubleshooting, back-up systems, security procedures/protocols, operating procedures and guidelines, and user connectivity.

Primary Role(s):
• Responsible to manage, configure, administer, test and troubleshoot CISCO switches, routers, Firewalls and ISR appliances
• Engaged to manage, configure, administer, test and troubleshoot Edgemarc, IP Phones, IP Sound stations and IP Telephony Gateway Devices
• Manage, configure, administer, test and troubleshoot VPNs
• Liable to manage, configure, administer, test and troubleshoot iFax and fax to fax
• Troubleshoot and resolve the network and VoIP trouble tickets receive in ConnectWise
• Provide technical support during the deployment of VoIP devices
• Coordinates and performs project planning and project management responsibilities which may include establishing priorities, specifications and approaches, organizing, staffing and scheduling, working with others to complete the project, and monitoring progress
• Training and support to site-managed technical staff regarding network and VoIP administration and use
• Provide efforts of network and communication technicians who are involved in diagnosing and correcting network and VoIP failures and performing network and communication management activities
• Create network documentation and Visio diagrams for network implementations
• Work as part of a worldwide professional support team
• Provides assistance, as necessary, to help end-users resolve technical problems that have been assigned through work orders
• Use major monitoring tools such as Edgeview, CACTI, NAGIOS etc. to monitor network effectively
• Working and maintaining CRM (Customer Relation Management) System provided by ConnectWise
• Working and maintaining Softswitch for VoIP configuration provided by Broadsoft


Company Details

Metro Consulting Grid/ Kloud7 (multinational)

Islamabad, Pakistan

11-50 employees

Telecommunications, Computer Networking , Engineering Services

http://kloud7.com/

Jan 2017 to present (7 months)
Network Administrator at Metro Consulting Grid/ Kloud7

Experience Details

Network Administrator

Engineering - Telecom/Technology

Experienced (Non-Manager)

Assignment Context:
Manages and administers assigned network and VoIP infrastructure including capacity/feasibility planning, new installations, upgrades, configuration, feature functionality testing, maintenance, troubleshooting, back-up systems, security procedures/protocols, operating procedures and guidelines, and user connectivity.

Primary Role(s):
• Responsible to manage, configure, administer, test and troubleshoot CISCO switches, routers, Firewalls and ISR appliances
• Engaged to manage, configure, administer, test and troubleshoot Edgemarc, IP Phones, IP Sound stations and IP Telephony Gateway Devices
• Manage, configure, administer, test and troubleshoot VPNs
• Liable to manage, configure, administer, test and troubleshoot iFax and fax to fax
• Troubleshoot and resolve the network and VoIP trouble tickets receive in ConnectWise
• Provide technical support during the deployment of VoIP devices
• Coordinates and performs project planning and project management responsibilities which may include establishing priorities, specifications and approaches, organizing, staffing and scheduling, working with others to complete the project, and monitoring progress
• Training and support to site-managed technical staff regarding network and VoIP administration and use
• Provide efforts of network and communication technicians who are involved in diagnosing and correcting network and VoIP failures and performing network and communication management activities
• Create network documentation and Visio diagrams for network implementations
• Work as part of a worldwide professional support team
• Provides assistance, as necessary, to help end-users resolve technical problems that have been assigned through work orders
• Use major monitoring tools such as Edgeview, CACTI, NAGIOS etc. to monitor network effectively
• Working and maintaining CRM (Customer Relation Management) System provided by ConnectWise
• Working and maintaining Softswitch for VoIP configuration provided by Broadsoft


Company Details

Metro Consulting Grid/ Kloud7 (multinational)

Islamabad, Pakistan

11-50 employees

Telecommunications, Computer Networking , Engineering Services

http://kloud7.com/

Aug 2015 to Dec 2016 (1 year 4 months)
Network Engineer at PTCL-etiselat

Experience Details

Network Engineer

Engineering - Telecom/Technology, IT/Software Development, Project/Program Management

Experienced (Non-Manager)

Assignment Context:
Supporting PTCL NOC with latest network equipment configuration and integration, Extended support to field staff’s training and awareness with latest technologies of Network based solution vendors i.e. ZTE, Huawei etc.

Primary Role(s):
 Provide back-end support to Configure and manage VPNs
 Monitoring, configurations & troubleshooting of Broadband, IPTV Access Network at Multi-Vendor DSL Access Multiplexers including Huawei MA5600, MA5616, UA5000, Alcatel ISAMs 7330,7302, ZTE FSAP9800, FSAP9806 , ZXAN 5200.
 Monitoring, Configurations and Troubleshooting of Broadband & IPTV Access Network at Multi-Vendor DSL Access Multiplexers including Huawei DSLAMs (MA5600, MA5616), Huawei MSANs UA5000, ZTE DSLAMs (ZXDSL9800 v3, ZXDSL9800, ZXDSL 9806H), ZTE MSAGs ZXAN 5200
 Conduct training program for CPEIs
 Providing L1/L2/L3 Support to the Field Staff regarding NEs (DSLAM’s, MSAG’s MSAN’s) for Broadband & IPTV services.
 Coordination with Core Team for resolving the Broadband & IPTV Issue.
 Coordination with OSS Team for New DSLAM’s Services Provisioning.
 Coordination with Vendors to troubleshoot Access NEs issues.
 Resolving Trouble Tickets of Broadband & IPTV Customers.
 Handling AAA/Middle-ware System for provisioning related issues.
 Working and maintaining CRM (Customer Relation Management) System and BnCC (Billing and Customer Care) System.


Company Details

PTCL-etiselat (multinational)

Islamabad, Pakistan

More than 1000 employees

Telecommunications

www.ptcl.com.pk

Jan 2014 to Aug 2015 (1 year 7 months)

Achievements


Supervise company migration in which migrated whole broadsoft platform from cluster 3 to cluster 1. This process includes migration of about 95 companies with 1000+ VoIP users.

Education

MSPM in Project Management

Education Details

MSPM

Project Management

COMSATS Institute of Information Technology, Pakistan

A / Excellent / 85 -100%

N/A

N/A

COMSATS Institute of Information Technology
2014 - 2016
Electrical and Computer Engineering in computer engineering

Education Details

Electrical and Computer Engineering

computer engineering, computer networking, electrical engineering

COMSATS Institute of Information Technology, Pakistan

C / Good / 65 - 75%

computer engineering computer networking computer programming operating systems

N/A

COMSATS Institute of Information Technology
2010 - 2014
High School - Other

High School Details

Other

Islamia College Peshawar

Pakistan

2009

B / Very Good / 75 - 85%

F.Sc in pre-engineering

Islamia College Peshawar
2009

Certifications

CCNA
Nov 2014

Certificate details

CCNA

Nov 2014

972 out of 1000

N/A

CSCO12703151

CISCO

N/A

CCNA SECURITY
May 2015

Certificate details

CCNA SECURITY

May 2015

969 out of 1000

N/A

CSCO12703151

CISCO

N/A

Certificate details

ITIL v3 Foundation

Jun 2015

N/A

N/A

N/A

EXIN

N/A

Certificate details

• Information Security based on ISO/IEC 27002

Feb 2015

N/A

N/A

N/A

EXIN

N/A

Certificate details

Registered Engineer

Apr 2014

N/A

N/A

N/A

Pakistan Engineering Council

N/A

CCNP R&S
Oct 2015

Certificate details

CCNP R&S

Oct 2015

N/A

N/A

CSCO12703151

Cisco

N/A

Training and Courses

Training/Course Details

CCNA Design

Mar 2017

CORVIT, Islamabad

CCNA Design

Training/Course Details

RHCE

Oct 2014

CORVIT, Islamabad

N/A

This profile is fresh!
Last update 17 days ago.

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Profile Skills and Keywords

Active DirectoryBarracudaBroadsoft SoftswitchCCNACCNA DesignCCNA SECURITYCCNP R&SCISCO CONFIGURATION PROFESSIONAL (CCP)CRMCiscoCisco Router And SwitchesCisco SDMComputer EngineeringComputer NetworkingElectrical EngineeringEngineering ServicesEnglishExecutorFirewallFirewall ConfigurationHonestyITITILITIL V3 FoundationInformation SecurityInitiativeLeaderMS OFFICEMetro Consulting Grid/ Kloud7Microsoft ProjectNetboxNetwork AdministratorNetwork EngineerNetworkingPTCL-etiselatPrimaveraProblem SolverProgram ManagementProjectProject ManagementPunctualityRHCERegistered EngineerRouter ConfigurationRouting ProtocolsSenior Network AdministratorSoftware DevelopmentSolving ProblemsSupportiveSwitch ConfigurationTechnical SupportTelecommunicationsUrduVPNVoIP Information Security Based On ISO/IEC 27002

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Urdu

Urdu

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Cisco

Cisco

: Expert

: Extreme - I love it!

:

3-5 years

Broadsoft Softswitch

Broadsoft Softswitch

: Advanced

: Extreme - I love it!

:

1-3 years

Barracuda

Barracuda

: Advanced

: High

:

1-3 years

Netbox

Netbox

: Advanced

: High

:

1-3 years

Networking

Networking

: Advanced

: Extreme - I love it!

:

3-5 years

Switch Configuration

Switch Configuration

: Advanced

: Extreme - I love it!

:

3-5 years

Router Configuration

Router Configuration

: Advanced

: Extreme - I love it!

:

3-5 years

Firewall Configuration

Firewall Configuration

: Advanced

: Extreme - I love it!

:

1-3 years

MS OFFICE

MS OFFICE

: Advanced

: High

:

5-7 years

CRM

CRM

: Advanced

: Medium

:

1-3 years

Microsoft Project

Microsoft Project

: Advanced

: High

:

1-3 years

Primavera

Primavera

: Advanced

: High

:

1-3 years

Cisco SDM

Cisco SDM

: Intermediate

: Extreme - I love it!

:

1-3 years

Project Management

Project Management

: Intermediate

: High

:

1-3 years

CISCO CONFIGURATION PROFESSIONAL (CCP)

CISCO CONFIGURATION PROFESSIONAL (CCP)

: Intermediate

: High

:

1-3 years

Fields of Expertise

VoIP

VoIP

: Advanced

: Extreme - I love it!

:

3-5 years

networking

networking

: Advanced

: Extreme - I love it!

:

3-5 years

computer networking

computer networking

: Advanced

: Extreme - I love it!

:

3-5 years

Technical Support

Technical Support

: Advanced

: High

:

3-5 years

cisco router and switches

cisco router and switches

: Advanced

: Extreme - I love it!

:

3-5 years

routing protocols

routing protocols

: Advanced

: Extreme - I love it!

:

3-5 years

Active Directory

Active Directory

: Intermediate

: Medium

:

1-3 years

Firewall

Firewall

: Intermediate

: High

:

3-5 years

Information Security

Information Security

: Intermediate

: Medium

:

1-3 years

VPN

VPN

: Intermediate

: High

:

1-3 years

Project Management

Project Management

: Intermediate

: High

:

1-3 years

ITIL

ITIL

: Beginner

: High

:

1-3 years

Key Skills

Executor, Leader, Initiative, Problem Solver, Supportive

Online Presence

https://www.linkedin.com/profile/view?id=86847900&trk=nav_responsive_tab_profile_picwww.a4afzal.blogspot.com

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