Basic Info

Amr Essam

10 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Technical Support Specialist at Bel Egypt

Experience Details

Technical Support Specialist

Installation/Maintenance/Repair, IT/Software Development

Experienced (Non-Manager)

•Providing technical support to the end users by troubleshooting the various IT issues in respond of the requests via the ticketing tool in addition to requesting feedback form the users in order to facilitate the business operations.
•Maintaining the network and systems infrastructure performance via the different tools (screens, reports and manual checks) and implement corrective actions to assure smooth systems operations.
•Administrating the local IT systems by implementing the configurations, diagnosing problems and installation and maximizing the benefits of the systems futures in order to achieve best utilization of the resources.
•Implementing the new IT projects and testing new technologies from technical point of view by coordinating with the external service providers in order to upgrade the current tools and apply new technologies.
•Managing the outsourcing teams in all of the IT areas (servers, network, IP phones...) by requesting the service and assign tasks, providing support and follow up in order to assure providing acceptable level of service.
•Managing the inventory for all the IT equipment by regular follow up and updated reports in order to determine the new needs and provide recommendations.Generate working configurations, and deliver successful deployments with in committed time frames.


Company Details

Bel Egypt (multinational)

Cairo, Egypt

101-500 employees

Food and Beverage Production

N/A

Jun 2014 to present (3 years 2 months)
IT Help desk Engineer at Bel Egypt

Experience Details

IT Help desk Engineer

Installation/Maintenance/Repair, IT/Software Development

Experienced (Non-Manager)

•Installing and configuring computer systems.
•Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
•Providing support, including procedural, documentation.
•Following diagrams and written instructions to repair a fault or set up a system.
•Maintains appropriate knowledge of Vodafone capabilities and supported products and solutions. Maintain knowledge of the latest mobile handsets
•Testing and evaluating new technology.
•Follow up the telephone issues according to our contract with the maintenance provider.
•Setup communication devices like telephone, fax and work on telephones management application.
•Inventory for all IT equipment like desktop, laptop, UPS, telephone, printer, scanner, ...


Company Details

Bel Egypt (multinational)

Cairo, Egypt

101-500 employees

Food and Beverage Production

N/A

Nov 2012 to May 2014 (1 year 6 months)
IT Help desk Engineer at EPC Egypt

Experience Details

IT Help desk Engineer

Installation/Maintenance/Repair, IT/Software Development

Experienced (Non-Manager)

• Provide software and hardware technical repairs.
• Take back up from servers.
• Troubleshooting problems with the employers at the 10 branches.
• Contact suppliers to finish deals.
• Troubleshooting the network issues.


Company Details

EPC Egypt

Cairo, Egypt

101-500 employees

Pharmaceuticals

N/A

Sep 2010 to Oct 2012 (2 years 1 month)
PC Klinic Shift Leader Engineer at CompuMe

Experience Details

PC Klinic Shift Leader Engineer

IT/Software Development, Installation/Maintenance/Repair, Customer Service/Support

Experienced (Non-Manager)

•Assist in developing a PC Clinic customer support strategy to achieve high level of customer satisfaction and loyalty.
•Attend to customer technical enquirers regarding technical repair or fixing.
•Provide software and hardware technical repairs.
•Attend to customer technical complaints and try to resolve them.
•Coordinate with Suppliers and other technical Centers for the items under warranty and try to commit the best timing for the customer.
•Assist in devising and implementing systems to improve quality of service.
•Managing and training my team to improve the quality of service.


Company Details

CompuMe

Cairo, Egypt

101-500 employees

Information Technology Services

N/A

Jan 2008 to Sep 2010 (2 years 8 months)
PC Klinic Agent at CompuMe

Experience Details

PC Klinic Agent

IT/Software Development, Installation/Maintenance/Repair, Customer Service/Support

Entry Level

•Attend to customer technical enquirers regarding technical repair or fixing Logging and keeping records of employees' queries.
•Provide software and hardware technical repairs.
•Attend to customer technical complaints and try to resolve them.


Company Details

CompuMe

Cairo, Egypt

51-100 employees

Information Technology Services

N/A

May 2007 to Dec 2007 (7 months)
Trainee (intern) at Middle East oil Refinery (MIDOR)

Experience Details

Trainee (intern)

IT/Software Development, Installation/Maintenance/Repair

Student

Trainee at Information Technology department.


Company Details

Middle East oil Refinery (MIDOR)

Cairo, Egypt

51-100 employees

Energy and Utilities

N/A

Jul 2005 to Aug 2005 (1 month)
Trainee (intern) at •Middle East oil Refinery (MIDOR)

Experience Details

Trainee (intern)

IT/Software Development, Installation/Maintenance/Repair

Student

Trainee at the Information Technology Department.


Company Details

•Middle East oil Refinery (MIDOR)

Cairo, Egypt

51-100 employees

Energy and Utilities

N/A

Jul 2004 to Aug 2004 (1 month)

Education

Bachelor's Degree in computer science

Education Details

Bachelor's Degree

computer science

El Shorouk Academy, Egypt

C / Good / 65 - 75%

N/A

N/A

El Shorouk Academy
2004 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El Nozha Language School

Egypt

2003

B / Very Good / 75 - 85%

N/A

El Nozha Language School
2003

Training and Courses

Training/Course Details

CCNA

Jul 2008

CISCO networking academy

N/A

Training/Course Details

MCSA: Windows Server 2012 Windows Server 2012

Jul 2013

Global Knowledge

N/A

Training/Course Details

Time Managment

Aug 2015

dale carnegie

N/A

Training/Course Details

Communication Skills

Jul 2015

logic

N/A

Training/Course Details

Querying SQL server 2014

Aug 2015

global knowledge

N/A

This profile is fresh!
Last update 4 days ago.

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Profile Skills and Keywords

ArabicBel EgyptBusiness-orientedCCNACommunication SkillsComputer ScienceCustomer ServiceEnergy And UtilitiesEnglishFood And Beverage ProductionHard WorkerITIT Help Desk EngineerInformation TechnologyInformation Technology ServicesInstallationMCSA: Windows Server 2012 Windows Server 2012MaintenanceNegotiatorPC Klinic AgentPC Klinic Shift Leader EngineerPharmaceuticalsProblem SolverQuerying SQL Server 2014RepairSoftware DevelopmentSupportTeam PlayerTechnical Support SpecialistTime ManagmentTrainee

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

MCSA: Windows Server 2012 Windows Server 2012

MCSA: Windows Server 2012 Windows Server 2012

: Expert

: Extreme - I love it!

:

3-5 years

Querying SQL server 2014

Querying SQL server 2014

: Intermediate

: Medium

:

Less than 1 year

CCNA

CCNA

: Intermediate

: High

:

1-3 years

Fields of Expertise

Information Technology

Information Technology

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Business-oriented, Hard worker, Negotiator, Problem Solver, Team Player

Online Presence

https://www.linkedin.com/nhome/?trk=

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