Basic Info

Ahmed El Kassaby

9 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Area Manager at Techmart ( Technology Stores )

Experience Details

Area Manager

Sales/Retail

Experienced (Non-Manager)

• Promote the company and its offerings to the markets we target.
• Establish and maintain new relationships with prospective clients while
Promoting our solutions.
• Accurately and efficiently process customer lists, including updating
contact information.
• Participate in sales efforts including marketing activities (electronic email
and hard copy, campaigns), in-house sales meetings and efforts to assist
in all aspects of lead generation.
• Generating new business through telemarketing efforts and relationship
building.
• Co-operate with these changes adapting to the new methods of working
and/or technology and undergo training as the Company directs.
• During your employment you shall be obliged to faithfully and diligently
carry out the lawful instructions
• Ensure that all customer complaints, issues and queries reach a
Successful and appropriate conclusion where relevant, escalate matters
to the Direct Sales Manager.
• Provide the Management with sales reports on a weekly/monthly basis
• Ensuring a high level of team relationships exist.
• Liaise on a daily basis with your colleagues and update them on any
Developments in your work.
• Ensure all orders received are entered into our system accurately.
• Maximize sales by continually expanding orders and up selling to all
Customers.
• Achieve team and individual sales targets as set by the Management
Team within the agreed time scale.
• Work with the management to address any tasks or issues arising.
• Perform other job related duties and responsibilities as requested.
• Maintain high level of knowledge regarding the company and our services.
• Accurate weekly reporting and updates of sales.
• Participate in company sponsored training and educational sessions.
• Supplies management with oral and written reports on customer needs,
problems, interests, competitive activities, and potential for new products
and services.
• Coordinates sales effort with marketing, sales management, accounting,
logistics and technical service groups.
• Recommends changes in products, services, and policy by evaluating
results and competitive developments.
• Resolves customer complaints by investigating problems; developing
solutions; preparing reports; making recommendations to management.
• Monitors competition by gathering current marketplace information on
pricing, products, new products, delivery schedules, merchandising
techniques, etc.


Company Details

Techmart ( Technology Stores )

Mall of arabia, Mohandseen, Egypt

11-50 employees

Computer Games , Retail, Telecommunications

www.techmartme.com

Feb 2016 to present (10 months)
Customer Center Senior Supervisor at Mobinil

Experience Details

Customer Center Senior Supervisor

Sales/Retail

Manager

Responsibilities:
• Responsible for managing shifts.
• Briefing all the team about the latest updates & performance updates.
• Minimizing customer aggressiveness during the shift.
• Respond to opportunity arising for selling.
• Manage the branch lobby & appearance in general.
• Revising & archiving all paper work.
• Proactively manage customer queues at all cash stations to ensure customer satisfaction is maintained high.
• Recommend process changes & infrastructure changes & technical equipment & modification of systems.
• Up selling services, that suit customer needs & solve their problems.


Company Details

Mobinil

Egypt

More than 1000 employees

Telecommunications, Consumer Services , Electronics and Semiconductors

N/A

Apr 2013 to Dec 2014 (1 year 8 months)
Customer Center Senior Representative at Mobinil

Experience Details

Customer Center Senior Representative

Sales/Retail

Experienced (Non-Manager)

Responsibilities:
• Responsible for managing shifts.
• Briefing all the team about the latest updates & performance updates.
• Minimizing customer aggressiveness during the shift.
• Responsible for handling customers & providing the best possible service to our customers to achieve highest level of customer satisfaction, that includes a complete & comprehensive understanding of all mobinil products, services, policies & procedures.
• Welcome customers at the Customer Center and handle their requirements/complaints.
• Provide necessary information and assistance to our colleagues.
• Responsible for all corporate activities that related to the corporate customer service at the shop.
• Organizing work done between different channels .
For example “Corporate sales– corporate customer service and corporate activation and corporate credit “


Company Details

Mobinil

Egypt

More than 1000 employees

Telecommunications, Consumer Services

N/A

Oct 2008 to Mar 2013 (4 years 5 months)
Call center Representative at Mobinil

Experience Details

Call center Representative

Customer Service/Support

Entry Level

Responsibilities:
• Provide basic information needed on all product or service.
• Receive all customer needs, suggestions & complaints & direct it to the right channel.
• Following up all complaints & updated information.
• Pulsing all customer problems about network.
• Support & coach new staff.
• Put forth recommendation for changes in processes that reflects on service level.


Company Details

Mobinil

Egypt

N/A

Telecommunications, Consumer Services

N/A

Jun 2006 to Sep 2008 (2 years 3 months)
Operation Agent at South Sinai Travel Agency

Experience Details

Operation Agent

Tourism/Travel

Student

Responsibilities:
• Provide basic information needed on the tour that will be happen in Egypt.


Company Details

South Sinai Travel Agency

Egypt

101-500 employees

Travel and Tourism

N/A

May 2006 to Jun 2006 (1 month)
Receiptionist at Mena House Oboroi Hotels & Resorts

Experience Details

Receiptionist

Tourism/Travel

Student

N/A


Company Details

Mena House Oboroi Hotels & Resorts

Egypt

More than 1000 employees

Travel and Tourism

N/A

Aug 2005 to Mar 2006 (7 months)

Education

Bachelor's Degree in Accounting

Education Details

Bachelor's Degree

Accounting

Helwan University., Egypt

C / Good / 65 - 75%

N/A

N/A

Helwan University.
2008 - 2014
Bachelor's Degree in Accounting, english section

Education Details

Bachelor's Degree

Accounting, english section

Faculty of Commerce and Business Administration Helwan University, Egypt

C / Good / 65 - 75%

N/A

N/A

Faculty of Commerce and Business Administration Helwan University
1998 - 2004
High School - Thanaweya Amma

High School Details

Thanaweya Amma

New Orouba Language School

Egypt

1997

A / Excellent / 85 -100%

N/A

New Orouba Language School
1997
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Last update 3 days ago.

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Profile Skills and Keywords

AccountingAccounting, English SectionArabicArea ManagerBeachBusiness DevelopmentCall Center RepresentativeComputer GamesConsumer ServicesCustomer Center Senior RepresentativeCustomer Center Senior SupervisorCustomer ServiceElectronics And SemiconductorsEnglishHard WorkerIndoor Sales RepresentatitveLeaderLifting WeightsNegotiatorOperation AgentOracleOrganizerPresenterReceiptionistRetailSalesSupportTelecommunicationsTourismTravelTravel And Tourism

Self-assesed Skills

Languages

Arabic

Arabic

: Advanced

: Advanced

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Oracle

Oracle

: Advanced

: High

:

5-7 years

Fields of Expertise

customer service

customer service

: Advanced

: High

:

More than 7 years

Indoor Sales Representatitve

Indoor Sales Representatitve

: Advanced

: High

:

More than 7 years

Key Skills

Leader, Hard worker, Negotiator, Presenter, Organizer

Online Presence

https://eg.linkedin.com/in/aelkassabyhttps://www.facebook.com/akassaby

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