Basic Info

Ahmed ElGarhy

14 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Duty Manager at Etisalat

Experience Details

Duty Manager

Sales/Retail

Experienced (Non-Manager)

 Achieving company set objective.
 Document and measure objectives weekly with branch manager.
 Develop and maintain strong relationship with customers for new business.
 Planning and organizing the day to ensure all opportunities are maximized.
 Develop and implement sales strategies.
 Provide excellent customer service to ensure customer satisfaction.


Company Details

Etisalat (multinational)

United Arab Emirates

More than 1000 employees

Telecommunications

etisalat.ae

Nov 2015 to Jul 2017 (1 year 8 months)
Senior Relationship Officer at Dubai Islamic Bank

Experience Details

Senior Relationship Officer

Banking

Experienced (Non-Manager)

 Responsible for opening the corporate payroll accounts & Dealing with the third party in order to start new payroll relationships.
 Follow up and maintain the new and existing accounts to enlarge the business.
 Setting up meetings with potential clients and listen to their wishes and concerns.
 Analysis confronted problems and escalate it to the responsible department if needed.
 Following up with all customers complaints and escalated issues
 Responsible to achieve the monthly target with high performance according to the daily run rate.
 Provide excellent customer service to ensure customer satisfaction.


Company Details

Dubai Islamic Bank (multinational)

Dubai, United Arab Emirates

More than 1000 employees

Banking

dib.ae

Jan 2015 to Oct 2015 (9 months)
Technical Expert at Etisalat

Experience Details

Technical Expert

IT/Software Development

Experienced (Non-Manager)

 Monitoring network performance and ensure system availability and reliability.
 Configure and installing various network devices and services.
 Planning future improvements, suggesting IT solutions to business problems.
 Supervising helpdesk for the staff.
 Team coaching providing full knowledgebase needed.


Company Details

Etisalat (multinational)

Dubai, United Arab Emirates

More than 1000 employees

Telecommunications

etisalat.ae

Dec 2011 to Nov 2014 (2 years 11 months)
Customer Service Representative at Etisalat

Experience Details

Customer Service Representative

Customer Service/Support

Experienced (Non-Manager)

 Respond to customers complaints via telephone.
 Deal with the customer according to the Internet technical support manual.
 Escalates the tickets to the concern Dept. with a complete first level troubleshoot for further investigation according to the company escalation matrix.
 To undertake any other reasonable tasks as assigned


Company Details

Etisalat (multinational)

Ajman, United Arab Emirates

More than 1000 employees

Telecommunications

etisalat.ae

Aug 2010 to Dec 2011 (1 year 4 months)
Customer Service Team Leader at LINKdotNET

Experience Details

Customer Service Team Leader

Customer Service/Support

Manager

 Providing necessary trainings for the new comers.
 Develop and maintain strong relationship with customers for new business.
 Insure proper record keeping and tracking within CRM.
 Insure that all my team is familiar with company policies and procedures.
 Providing performance feedback regularly to the team.


Company Details

LINKdotNET (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

linkdsl.com

Feb 2006 to Jul 2010 (4 years 5 months)
Customer Service Team Leader at Nile On Line

Experience Details

Customer Service Team Leader

Customer Service/Support

Manager

 Leading, developing, coaching and motivating the team.
 Developing plans and budgets and organizing, controlling and monitoring the activities of the team.
 Resolving escalated issues, queries and complaints and making decisions in critical high value situations and marginal risk situations.
 Analyzing and reporting on the performance of my team, identifying trends, potential problems and opportunities and proposing and implementing ways in which performance can be improved.


Company Details

Nile On Line

Cairo, Egypt

More than 1000 employees

Telecommunications

nol.com

Aug 2003 to Jul 2006 (2 years 11 months)

Achievements


highest sales


mega accounts managing


Excellent network monotoring


Professional complaint handling


Providing necessary training


coaching and motivating the team


Trusted friend

Education

Bachelor of Commerce in Business Administration

Education Details

Bachelor of Commerce

Business Administration

The Higher Institute of Cooperative and Managerial Studies, Egypt

C / Good / 65 - 75%

Business Administration

N/A

The Higher Institute of Cooperative and Managerial Studies
1998 - 2003
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Heliopolis high school

Egypt

1998

B / Very Good / 75 - 85%

N/A

Heliopolis high school
1998

Certifications

CCNA
Jun 2005

Certificate details

CCNA

Jun 2005

N/A

N/A

N/A

N/A

Adobe Photoshop
May 1999

Certificate details

Adobe Photoshop

May 1999

N/A

N/A

N/A

N/A

Certificate details

Computer Maintenance

Mar 2011

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

Maintenance for personal computer

Feb 2000

YAT

N/A

Training/Course Details

Microsoft Office

Jan 1998

YAT

N/A

This profile is fresh!
Last update 3 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdobe PhotoshopArabicBankingBusiness AdministrationBusiness DevelopmentCCNACSSComputer MaintenanceComputersCustomer ServiceCustomer Service RepresentativeCustomer Service Team LeaderDivingDubai Islamic BankDuty ManagerElectronicsEnglishEtisalatFlexibleHard WorkerITLINKdotNETLeaderMaintenance For Personal ComputerMicrosoft OfficeMicrosoft Visual Web DeveloperOrganizerPeoplePhotoshopProblem SolverRelationship OfficerRetailRetail SalesSalesSenior Relationship OfficerSoftware DevelopmentSupportTechnical ExpertTelecommunicationsTravilingXHTML

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Advanced

: Advanced

Tools and Technologies

CCNA

CCNA

: Advanced

: High

:

3-5 years

Microsoft Visual Web Developer

Microsoft Visual Web Developer

: Advanced

: High

:

1-3 years

CSS

CSS

: Intermediate

: Medium

:

1-3 years

XHTML

XHTML

: Intermediate

: Medium

:

1-3 years

Fields of Expertise

customer service

customer service

: Expert

: Extreme - I love it!

:

More than 7 years

Relationship Officer

Relationship Officer

: Expert

: Extreme - I love it!

:

Less than 1 year

Technical Expert

Technical Expert

: Expert

: Extreme - I love it!

:

1-3 years

Retail sales

Retail sales

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Leader, Hard worker, Organizer, Problem Solver, Flexible / Adaptive

Online Presence

https://www.linkedin.com/in/ahmed-elgarhy-160698143/https://www.facebook.com/ahmedelgarhy80

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