Basic Info

Adnan Ibrahim

1 year

6th of October City, Egypt

Bachelor's Degree

Entry level

Work Experience

International account advisor at Vodafone Ireland

Experience Details

International account advisor

Customer Service/Support

Entry Level

fluency in English
communication and soft skills
tech experience


Company Details

Vodafone Ireland (multinational)

6th of October City, Egypt

More than 1000 employees

Telecommunications

www.vodafone.ie

Mar 2016 to present (1 year 1 month)
Sales person at Mermaid 1

Experience Details

Sales person

Customer Service/Support

Senior Management (e.g. VP, CEO)

job details :
1) dealing directly with customers , receiving there complaints and feedback regarding the shop's services and products
2) preparing financial statements for the shop's owners
required qualifications :
1) very good communication skills
2) ability to negotiate with the customers in case of any complaints


Company Details

Mermaid 1

FAKOUS, Egypt

1-10 employees

Cosmetics

N/A

Apr 2012 to Jun 2014 (2 years 2 months)

Achievements


not even one complaint has been recorded in any of my shifts over the 2 years of work



Education

BSc in Accounting

Education Details

BSc

Accounting

Zagazig University, Egypt

C / Good / 65 - 75%

N/A

N/A

Zagazig University
2009 - 2014

Training and Courses

Training/Course Details

education development for universities in Egypt

Jul 2014

New Horizons

The ( EDU Egypt ) program contained : 1) business english track 2) soft skills track : which included : - communication skills - customer service skills - presentation skills (level : intermediate )

Training/Course Details

English Conversation

Mar 2013

ministry of defense language institute

completed ( 2nd ) level of high intermediate course contained : - presentation skills - communication skills

Training/Course Details

R12.5x ORACLE E-business suite "Financial applications"

May 2014

Next Academy

course included : • E-Business Suite Essentials for implementers • Oracle General Ledger Management fundamentals • Oracle Sub-Ledger Management fundamentals • Oracle Payables fundamentals • Oracle Receivables fundamentals • Oracle Asset Management fundamentals • Oracle Implement and Use Cash Management • Oracle Taxes

Training/Course Details

General English

Aug 2010

The British institute

completed level 10

This profile is not updated!
Last update more than 5 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAnalyticalArabicBodybuildingChessCosmeticsCustomer ServiceEducation Development For Universities In EgyptEnglishEnglish ConversationFinancial AccountingGeneral EnglishGermanHandles StressInternational Account AdvisorLinuxMicrosoft OfficeNegotiatorOracleProblem SolverR12.5x ORACLE E-business Suite "Financial Applications"Sales PersonStrategy Video GamesSupportTeam PlayerTelecommunicationsVodafone IrelandWriting Stories And Reading

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Fluent

: Fluent

German

German

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: Medium

:

Less than 1 year

Oracle

Oracle

: Intermediate

: High

:

Less than 1 year

Linux

Linux

: Intermediate

: Medium

:

1-3 years

Fields of Expertise

customer service

customer service

: Advanced

: Extreme - I love it!

:

1-3 years

financial accounting

financial accounting

: Intermediate

: High

:

Less than 1 year

Key Skills

Analytical, Negotiator, Problem Solver, Handles Stress, Team Player

Online Presence

https://www.linkedin.com/profile/view?id=366095689&trk=nav_responsive_tab_profilehttps://www.facebook.com/adnan.samir.399

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