Adnan Shaikh

Senior Operations Executive

• Job Details:Oversee daily operational workflows, ensuring service excellence in a corporate hospitality environment. Coordinate across departments to streamline client onboarding and space allocation.

Senior Front Office Associate / Rooms Controller

• Job Details:Managed check-ins/check-outs for 200+ guests daily with zero billing discrepancies. Controlled room inventory and allocations, maximizing occupancy and guest preference fulfillment. Coordinated with housekeeping to ensure timely readiness of rooms for arrivals. Resolved 90% of guest concerns on the first point of contact, improving guest satisfaction scores.

Front Office Associate

• Job Details:Delivered personalized welcome experiences and handled VIP guest services. Processed billing, cashiering, and currency exchanges with 100% accuracy. Achieved a 15% increase in guest loyalty program enrollments through proactive engagement.