Basic Info

Ahmed Ali

6 years

Alexandria, Egypt

Bachelor's Degree

Manager

Work Experience

Students' Affairs Manager at Notting Hill College - School of Business

Experience Details

Students' Affairs Manager

Customer Service/Support, Administration

Manager

• Counsel individuals to help them understand and overcome personal, social, or behavioral problems affecting their educational or vocational situations.
• Provide crisis intervention to students when difficult situations occur at campus.
• Confer with students, teachers, administrators, and other professionals to discuss students’ progress, resolve behavioral, academic, and other problems, and to determine priorities for students and their resource needs.
• Maintain accurate and complete student records as required by laws, district policies, and administrative regulations.
• Prepare students for later educational experiences by encouraging them to explore learning opportunities and to persevere with challenging tasks.


Company Details

Notting Hill College - School of Business (multinational)

Alexandria, Egypt

101-500 employees

Education

www.nottinghillcollege.co.uk

Nov 2015 to present (1 year 1 month)
Office Manager at Integrated Business Services - IBS

Experience Details

Office Manager

Administration, Customer Service/Support, Operations/Management

Manager

 Maintaining office services by organizing office operations and procedures
 Providing historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records.
 Maintaining office efficiency by planning and implementing office systems, layouts, and equipment procurement.
 Completing operational requirements by scheduling and assigning employees; following up on work results.
 Keeping management informed by reviewing and analyzing special reports; summarizing information; identifying trends.
 Managing the day-to-day operations of the office.
 Organizing and maintaining files and records.
 Planning and scheduling meetings and appointments.
 Managing projects and conducting research.
 Preparing and editing correspondence, reports, and presentations.
 Opening, sorting, and distributing incoming correspondence, including faxes and emails.
 Providing quality customer service.
 Handling information requests.
 Arranging for outgoing mail and packages to be picked up.
 Greeting and receiving visitors.
 Operating office equipment, such as photocopy machine and scanner.
 Attending meetings in order to record minutes.
 Ordering training materials from suppliers.
 Coordinating with trainers and trainees.


Company Details

Integrated Business Services - IBS

Alexandria, Egypt

11-50 employees

Business Services - Other, Human Resources , Management Consulting

www.ibs-emea.com

Apr 2015 to Sep 2015 (5 months)
Administration Officer at Civilsoft

Experience Details

Administration Officer

Accounting/Finance, Administration, Operations/Management

Experienced (Non-Manager)

Office Management
 Plan & organize the office layout and maintain supplies of stationery and equipment.
 Oversee purchase and maintenance of office supplies.
 Maintain the condition of the office and arrange for necessary repairs.
 Manage and oversee employee work space/office location.
 Manage and oversee moving of work spaces/offices.
 Manage and oversee ordering of office furniture and equipment.
 Manage and oversee telephone &Internet; systems and service.
 Arrange regular testing for electrical equipment and safety devices.
 Check stock to determine inventory levels.
 Verify receipt of supply.
 Manage meeting room schedule.
 Maintain and replenish inventory.
 Coordinate with all departments of the company to plan and prioritize purchasing activities.
 Reviews planned orders, create requisitions for purchased items, and manage approval process.
 Search for suppliers that offer best price with high quality.
 Prepare and maintain vendor database and price quotations.
 Initiate contact with vendors to check on supply and equipment availability, invoices, purchase Orders and contracts.
 Correspond with vendors regarding prices, product availability, and delivery.
 Coordinate with other departments to ensure compliance of overall center objectives.
 Forwards available inventory items by verifying stock; scheduling delivery.
 Prepare purchase orders by verifying specifications and price; obtaining recommendations from suppliers for substitute items; obtaining approval from the top management.
 Verifies receipt of items by comparing items received to items ordered.
 Provides purchasing planning and control information by collecting, analyzing, and summarizing data and trends.
 Accomplishes purchasing and organization mission by completing related results as needed.

Budget Management
 Track expenditures on an ongoing basis, maintain Excel database and detailed Summaries of annual expenditures.
 Prepare Capital budget and General expense budget monthly.
 Record office expenditure and manage the budget.
 Responsible for sending the Budget to the Managing Director for approval.
 Prepare annual expenditure reports for the top management.
 Ensure that the reports are submitted in a timely manner.
 Keep invoices accessible by sorting and filing documents.

Personnel
 Make finger print verification for every employee joining the company.
 Monitor daily attendance.
 Send attendance report to the HR department.

Others
 Responsible for transportation and accommodation for any employee traveling.
 Responsible for catering preparation for any event.


Company Details

Civilsoft (multinational)

Alexandria, Egypt

51-100 employees

Information Technology Services

www.civilsoft.net

Jan 2015 to Mar 2015 (2 months)
Office Operations Supervisor at Integrated Business Services " IBS"

Experience Details

Office Operations Supervisor

Administration, Customer Service/Support

Manager

1. Recruitment:
Collect, Screen & Sorting CVs as per every job criteria.
Set Schedules for chosen CVs for 1st interview.
Prepare required materials and facilities for interviews.
Report to HR Dept. after every recruitment event.
2. Establishment, consultation services, IT services & Finance Support:
Check that all customers’ requirements are fulfilled as per assigned task like delivering Forms for business analysis, PCs for IT services, office furniture in establishment services
Coordinate with the responsible team member for every task and report to the GM.
Deal in financial issues like collecting services fees from customer if needed.
Deal in all banking issues and support financial department.


Company Details

Integrated Business Services " IBS"

Alexandria, Egypt

11-50 employees

Information Technology Services, Management Consulting, Business Services - Other

www.ibs-emea.com

Jun 2014 to Dec 2014 (6 months)
Senior Customer Service at Integrated Business Services – IBS

Experience Details

Senior Customer Service

Administration

Experienced (Non-Manager)

1. Handle and resolve customer complaints.
2. Obtain and evaluate all relevant information to handle inquiries and complaints.
3. Manage courses administration.
4. Organize training venues as required to achieve efficient training attendance and delivery.
5. Arrange for the maintenance of all necessary equipment to ensure effective training delivery.
6. Deal with international organizations like: IBDL & IPM in coordinating trainees’ registration in Missouri State University, requesting materials and preparing for final exams.
7. Deal with international publishers like Pearson & McGraw Hill through Egyptian agencies to request courses materials.


Company Details

Integrated Business Services – IBS

Alexandria, Egypt

11-50 employees

Information Technology Services, Management Consulting, Business Services - Other

www.ibs-emea.com

May 2012 to May 2014 (2 years)
Executive Customer Service at Information Technology Specialists – ITS

Experience Details

Executive Customer Service

Administration, Customer Service/Support

Experienced (Non-Manager)

1. Deal directly with customers either by telephone, electronically or face to face.
2. Respond promptly to customer inquiries and direct requests to the responsible department.
3. Refer complaints of service or product failure or errors to appropriate department for investigation.
4. Report daily customer complaints and actions taken to Customer Service Supervisor.
5. Ensure all training activities, materials and certificates.
6. Process orders, forms, applications and requests.
7. Manage membership customers' accounts.


Company Details

Information Technology Specialists – ITS

Alexandria, Egypt

11-50 employees

Education, Information Technology Services

www.its-egypt.com

Jan 2012 to Apr 2012 (3 months)

Education

Bsc in Accounting & Administration

Education Details

Bsc

Accounting & Administration

Alexandria University, Egypt

Not specified

Accounting Financial Management Business Administration Human Resources Management Supply Chain Management Economics

N/A

Alexandria University
2003 - 2008
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Moustafa Kamel Secondary School

Egypt

2003

A / Excellent / 85 -100%

N/A

Moustafa Kamel Secondary School
2003

Training and Courses

Training/Course Details

International Business Driving License

Apr 2012

IBDL Organization & MSU - MDI

N/A

Training/Course Details

Certified Human Resources Manager

Mar 2013

Institute of Professional Managers

N/A

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAccounting & AdministrationAdministrationAdministration OfficerAnalyticalArabicBusiness Services - OtherBusiness-orientedCertified Human Resources ManagerCivilsoftCooperation & SupportCustomer ServiceEducationEnglishExecutive Customer ServiceFinanceFriendshipHonestyHuman ResourcesInformation Technology ServicesInsuranceInteractiveInternational Business Driving LicenseManagementManagement ConsultingMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft WindowsMicrosoft WordNotting Hill College - School Of BusinessOffice ManagerOffice Operations SupervisorOrganizerSenior Customer ServiceSocialStudents' Affairs ManagerSupport

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Advanced

: Fluent

: Advanced

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Windows

Microsoft Windows

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft Outlook

Microsoft Outlook

: Advanced

: Extreme - I love it!

:

5-7 years

Microsoft Excel

Microsoft Excel

: Intermediate

: Extreme - I love it!

:

More than 7 years

Key Skills

Analytical, Business-oriented, Organizer, Social, Interactive

Online Presence

https://www.linkedin.com/profile/view?id=AAIAAAZx3H4B02dB0tCMJ5BZ7E-oVsqQAZOhoXY&trk=nav_responsive_tab_profilehttps://www.facebook.com/smile.newmindhttps://twitter.com/Thesmilest

Like Ahmed`s profile? Share it!

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Ahmed's full profile and find more great talent and professionals to join your team.