Basic Info

Adham Elnaggar

9 years

Alexandria, Egypt

Bachelor's Degree

Experienced

Work Experience

International Account Advisor at Vodafone UK

Experience Details

International Account Advisor

Customer Service/Support

Experienced (Non-Manager)

Job Details : Taking calls from customers and improving their customer experience to the superior levels.
Required Qualifications and Skills : Talkative, Problem Solver, Elegant, Smart, Fast Thinker, Working under enormous pressure, Strong will to advance in the field.


Company Details

Vodafone UK (multinational)

Alexandria, Egypt

More than 1000 employees

Telecommunications, Consumer Services , Outsourcing/Offshoring

www.vodafone.co.uk

Aug 2016 to present (4 months)
Enterprise Back Office Senior Agent at Sutherland Global Services

Experience Details

Enterprise Back Office Senior Agent

Customer Service/Support, Project/Program Management

Experienced (Non-Manager)

Senior Agent Enterprise Mobile billing and non billing related issues, Enterprise Fixed billing related issues, Great communication skills, serious pressure


Company Details

Sutherland Global Services (multinational)

Alexandria, Egypt

More than 1000 employees

Consumer Services , Public Relations and Communications , Telecommunications

www.sutherlandglobal.com

Oct 2015 to Jul 2016 (9 months)
Customer Service Agent at Body Gym

Experience Details

Customer Service Agent

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Body Gym

Alexandria, Egypt

11-50 employees

Consumer Services

https://www.facebook.com/BodyGym1?fref=ts

Aug 2015 to Oct 2015 (2 months)
Sales & Cashier at 27 Dressez

Experience Details

Sales & Cashier

Sales/Retail

Experienced (Non-Manager)

N/A


Company Details

27 Dressez

Alexandria, Egypt

11-50 employees

Retail

www.27dressez.com

Jun 2015 to Aug 2015 (2 months)
Sales and Cashier at LC Waikiki

Experience Details

Sales and Cashier

Sales/Retail, Accounting/Finance

Experienced (Non-Manager)

N/A


Company Details

LC Waikiki (multinational)

Alexandria, Egypt

More than 1000 employees

Retail

www.lcwaikiki.com

Oct 2013 to May 2015 (1 year 7 months)
Front Desk at Alexandria Sporting Club

Experience Details

Front Desk

Customer Service/Support

Manager

N/A


Company Details

Alexandria Sporting Club

Alexandria, Egypt, Egypt

501-1000 employees

Consumer Services

www.alexsportingclub.com

Mar 2011 to Oct 2012 (1 year 7 months)
Sales at Wild

Experience Details

Sales

Sales/Retail

Experienced (Non-Manager)

N/A


Company Details

Wild

Alexandria, Egypt, Egypt

101-500 employees

Retail

www.facebook.com/wildstores

Jan 2010 to Mar 2011 (1 year 1 month)
Sales at Rio Scooters

Experience Details

Sales

Sales/Retail

Manager

N/A


Company Details

Rio Scooters

Alexandria, Egypt, Egypt

1-10 employees

Automotive, Automotive

N/A

Jan 2009 to Jan 2010 (1 year)
Sales at Isis for real estate

Experience Details

Sales

Engineering - Construction/Civil/Architecture, Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Isis for real estate

Alexandria, Egypt, Egypt

11-50 employees

Business Services - Other

N/A

Feb 2008 to Jan 2009 (11 months)
Sales at Disney gift shop

Experience Details

Sales

Sales/Retail

Experienced (Non-Manager)

N/A


Company Details

Disney gift shop

Alexandria, Egypt, Egypt

1-10 employees

Arts and Crafts

N/A

Jul 2006 to Jan 2007 (6 months)
Sales and Cashier at Amour

Experience Details

Sales and Cashier

Accounting/Finance, Customer Service/Support, Sales/Retail

Manager

N/A


Company Details

Amour

Alexandria, Egypt, Egypt

1-10 employees

Retail

N/A

Feb 2005 to Jul 2006 (1 year 4 months)

Achievements


Succeeded in the section manager exams at LC Waikiki

Education

BD in tourism

Education Details

BD

tourism

Higher Institute for Hotel Management "Egoth", Egypt

Not specified

N/A

N/A

Higher Institute for Hotel Management "Egoth"
2010 - 2016
High School - Thanaweya Amma

High School Details

Thanaweya Amma

HODA SHAARAWY LANGUAGE SCHOOL

Egypt

2009

C / Good / 65 - 75%

N/A

HODA SHAARAWY LANGUAGE SCHOOL
2009

Training and Courses

Training/Course Details

Costumer service principals

Nov 2013

LC Waikiki

N/A

Training/Course Details

Soft Skills

Oct 2015

Sutherland Global Services

N/A

This profile is fresh!
Last update 15 days ago.

Jobseeker photo

Profile Skills and Keywords

AccountingArabicArts And CraftsAutomotiveBoxingBuilding ConstructionBusiness DevelopmentBusiness Services - OtherConsumer ServicesCostumer Service PrincipalsCustomer ServiceCustomer Service AgentDogsEnglishEnterprise Back Office Senior AgentFinanceFrenchFront DeskGermanHandles StressHard WorkerInsuranceInternational Account AdvisorInternetLC WaikikiMicrosoft ExcelMicrosoft OfficeMicrosoft WindowsMicrosoft WordMixed Martial ArtsOffshoringOutsourcingProblem SolverProgram ManagementProjectPublic Relations And CommunicationsRetailRugbySalesSales & CashierSales And CashierSci Fi MoviesSkilled TradesSocialSoft SkillsSportsSupportSupportiveSutherland Global ServicesTelecommunicationsTourismVodafone UK

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

German

German

: Beginner

: Beginner

: Beginner

: Beginner

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Word

Microsoft Word

: Intermediate

: High

:

1-3 years

Microsoft Excel

Microsoft Excel

: Intermediate

: Medium

:

1-3 years

Fields of Expertise

customer service

customer service

: Advanced

: Extreme - I love it!

:

3-5 years

Soft Skills

Soft Skills

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Hard worker, Problem Solver, Social, Handles Stress, Supportive

Online Presence

https://www.linkedin.com/in/adham-elnaggarwww.facebook.com/Adham.The.Hook.Uudoo

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