AM

Adham Mohamed

CRM & Data Analyst at Al-Joud Foundation & El-Nas Hospital

Cairo, Egypt

Work Experience

  • CRM & Data Analyst

    Al-Joud Foundation & El-Nas Hospital

    Dec 2023 - Present -1 yr, 7 months

    Egypt

    • Job Details:Managed and optimized CRM processes to enhance customer engagement and retention. Analyzed business data to provide actionable insights for decision-making. Led the ERP system administration, ensuring seamless integration and functionality. Identified and resolved CRM-related issues, improving system performance. Collaborated with teams to enhance workflow efficiency and drive business growth.

  • Workforce Specialist

    E-Finance

    Jun 2023 - Dec 2023 -6 months

    Egypt

    • Job Details:Managed workforce planning and operational efficiency in a dynamic environment. Provided analytical insights to enhance performance tracking.

  • Call Center Support Representative

    E-Finance

    Sep 2022 - Jun 2023 -9 months

    Egypt

    • Job Details:Assisted customers with inquiries, ensuring high levels of satisfaction. Maintained CRM records to enhance support efficiency.

  • Call Center Agent

    BDO Esnad

    Aug 2021 - Apr 2022 -8 months

    Egypt

    • Job Details:Handled inbound and outbound calls, resolving customer concerns effectively. Contributed to team targets and improved service response times.

    • Skills

    Languages

    • Arabic

      Fluent

    • English

      Intermediate
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