AG
Adham Gamal
Customer Support Representative
Cairo, EgyptWork Experience
Customer Support Representative
Vodafone Egypt
Jun 2024 - Sep 2024 -3 months
Egypt
- Job Details:Answering customer calls & handling complaints while maintaining a professional outlook and KPIs. Responsibilities included acknowledging and resolving customer complaints, processing orders, forms, applications, and requests, ensuring customer satisfaction and providing professional customer support, promoting offers and cross-selling products to customers to achieve KPIs.
Abo Saleh Market
Jul 2023 - Sep 2023 -2 months
Egypt
- Job Details:Support with customer inquiries and handle complaints, handling cashier and POS system, product processing & organizing, keeping an eye on product stock and informing management of any shortages, cash handling and reporting sales at end of each shift.
Al Araby Pharmacy
Jul 2021 - Oct 2021 -3 months
Egypt
- Job Details:Manage transactions with customers using cash registers, track transactions on balance sheets and report any discrepancies, handle merchandise returns and exchanges, cash handling and reporting sales at the end of each shift.
Education
Bachelor's Degree in Business Administration
Ain Shams University (ASU)Jan 2026
Skills
- Business Administration
- Accounting
- Sales
- MS Windows
- Communication
- Customer Support
- Customer Service
- Multitasking
- Customer Relations
- Team Player
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Languages
Arabic
FluentEnglish
IntermediateGerman
Beginner