Adham Ahmed Mostafa

Senior Digital Operation SpecialistFull Time

• Job Details:• Handle a live chat • Handle a contactus Email • Handle App Review • Handle technical issues • Support shift leader • Updated a Collection sheets to Online Payment • Track Online Payment Transactions & Fraud cases • Calculate our department productivity

Digital Operation RepresentativeFull Time

• Job Details:• Receive all customer request from chat • Handle VIP customer • Create a customer request • Respond to all customer inquiries • Support night shift leader • Created and updated dashboard sheets to documentation • Calculate our department productivity

Act as NPS SpecialistFull Time

• Job Details:• Maintain and improve Customer Experience By reaching the dissatisfied customers to know the reason for their dissatisfaction and change his point of view about our market and improve his experience. • Stakeholder alignment to achieve high NPS (Net Promoter Score) while maintaining operational efficiency by identifying gaps impacting the customer experience. • Give & create End to End customer experience by handling customer insights by each segment Maintain a close relationship with all stakeholders through meetings and alignments. • Make regular focus groups through each account and get positive ideas for improvement • Track detractors customers and validate their cases then contact them to solve their issues and save our customers a good experience • Send a daily survey to our customers who are made in order to get their VOC to know our bain and work on it also.