Adefolake Aminat Owoade

Customer Experience Officer

• Job Details:Responsible for ensuring that all customers’ inquiries are handled in a timely manner, also responsible for quality assurance and problem solving. Directly deals with customers face-to-face, or by telephone, handle follow up calls/escalations’ hard calls when required. Receive and record customer orders (sell & buy) and send them to the operation department to be executed. Handle clerical duties which include faxing, filling up paperwork, doing checks on credit references as well as liaising with other departments. Provide back-up support to other group members in the performance of job duties as required. Contribute to team effort by accomplishing related results as needed / as per KPIs targets attributes set. Visualizing and understanding customer interactions to identify opportunities to enhance customer experience.

Call Center Consultant

• Job Details:Manage large amount of inbound and outbound calls in a timely manner. Responding and resolving telephonic and email complaints and enquiries. Promote bank products and services. Refer complex issues to the management. Maintain and manage new and existing accounts regarding account update and upgrade, BVN update, internet banking update and so on. Deliver qualitative services to the customers. Build customer-relationship.

Office Assistance

• Job Details:Answer and transfer phone calls, run errands on behalf of the employees. Keeping and inventory of office supplies and communicating with vendors to order supplies as needed. Taking and delivery messages. Welcoming visitors and directing them to the manager. Manage documents such as making copies and maintain files. Help in preparing for meetings. Provide administrative support to the office manager.