Adeel Kidwai

Regional Technical Manager

• Job Details:Led and managed technical teams to deliver high-quality services across multiple regions. Oversaw complex technical projects from conception to completion, ensuring alignment with business goals. Acted as a key liaison between regional clients and technical teams, ensuring optimal customer satisfaction. Managed budgets, resources, and timelines for technical operations, optimizing cost efficiency.

Technical Support Lead / Application Manager

• Job Details:Led a team of IT professionals, overseeing training and performance management. Developed and implemented IT policies to ensure security, reliability, and efficiency. Managed IT projects and ensured timely delivery aligned with business needs. Monitored and maintained enterprise IT infrastructure, applications, and networks. Oversaw help desk operations with a 98% resolution rate within SLA. Negotiated vendor contracts to optimize costs and managed IT budgeting. Recommended and integrated emerging technologies to improve systems.

Technical Support Engineer / Application Developer

• Job Details:Provided IT support for 200+ retail outlets and restaurants across GCC. Led technical support, troubleshooting, and system upgrade teams. Implemented AMS systems for operational improvements. Developed and maintained VPN and firewall security systems. Integrated attendance systems with ERP (Navision), streamlining payroll.