Basic Info

Adam Mostafa

10 years

Cairo, Egypt

Diploma

Manager

Work Experience

Sales Operations Manager at SiParadigm

Experience Details

Sales Operations Manager

Operations/Management, Manufacturing/Production, Customer Service/Support

Manager

• Leading the sales operations department to ensure the fulfillment of Logistics, CRM, Sales Support, and Telemarketing needs.
• Providing key sales data figures to create detailed sales reports to present to upper management.
• Improve the operational systems, processes and policies in support of organizations mission -- specifically, logistic process and planning, support better management reporting, information flow and management, business process and organizational planning.
• Oversee the CRM throughout the day, to provide clients with excellent experience and facilitate client retention by building strong customer-relationships, ensuring clients are satisfied with the services, assess service problems, and resolve issues in a variety of ways to ensure client satisfaction.
• Play a significant role in planning, including an initiative geared toward operational excellence.
• Predicting future needs to fulfill targets set by upper management.
• Correspond with in house staff and third party companies.


Company Details

SiParadigm (multinational)

Egypt

101-500 employees

Healthcare and Medical Services

N/A

Nov 2015 to present (1 year 2 months)
Head of Operations at Les Concierges Egypt

Experience Details

Head of Operations

Operations/Management

Senior Management (e.g. VP, CEO)

Head of operations is responsible for ensuring that a business has the best working environment and processes.
•Ensuring financial targets and other agreed targets are met in all departments
•Managing Business development, which includes sales and marketing
•Managing Operations to ensure efficiency
•Setting KPI's to track performance of all departments
•Reviewing working practices to ascertain if it is successful and if not, devise an alternative
•Making sure regulations are followed
•Keeping employees motivated and organize appropriate training
•Ensuring the business operates within the company's mission statement
•Investigating customer satisfaction and reporting any issues
•Working with department heads and senior management to get the best performance from staff
•Driving the business to increase profits
•Researching new technologies and alternative methods of efficiency.


Company Details

Les Concierges Egypt (multinational)

Egypt

N/A

Consumer Services

N/A

Aug 2016 to present (5 months)
Trade Marketing Executive at OPPO Egypt

Experience Details

Trade Marketing Executive

Marketing/PR/Advertising , Analyst/Research

Experienced (Non-Manager)

• Day to Day management and liaison between key retail partners and programs associated with them In-store, Co-ordinate with field rep management company to action specific retail promotional activities in stores
• Co-ordinate, produce and distribute point of sale material where required for key retail partners On-line, Co-ordinate and distribute POS material ( images, logos, banners, demos, rollup), email and promotional activities, microsite updates for key retail partners where required
• Support sales managers in co-ordinating the marketing content for retailer set up forms
• Liaise with external suppliers and all relevant internal departments


Company Details

OPPO Egypt (multinational)

Egypt

N/A

Consumer Electronics

N/A

Sep 2015 to Nov 2015 (2 months)
Customer Support Professional at Convergys (Stream)

Experience Details

Customer Support Professional

Customer Service/Support

Entry Level

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information; Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Recommends potential products or services to upsell.
• Contributes to team effort by accomplishing related results as needed.
- Tasked as HR Recruiter (August 2014 – November 2014)
• Determines applicant requirements by studying job description and job qualifications.
• Builds applicant sources and attracts applicants by placing job advertisements; contacting recruiters, using newsgroups and job sites, providing organization information, opportunities, and benefits; maintaining rapport.
• Determines applicant qualifications by interviewing applicants over the phone; analyzing responses, comparing qualifications to job requirements.
• Arranges management interviews by coordinating schedules; arranges travel. 
• Accomplishes human resources and organization mission by completing related results as needed.


Company Details

Convergys (Stream) (multinational)

Egypt

N/A

Outsourcing/Offshoring

N/A

Mar 2014 to Mar 2015 (1 year)
International Account Advisor at Vodafone

Experience Details

International Account Advisor

Customer Service/Support

Entry Level

N/A


Company Details

Vodafone

Egypt

More then 1000 employees

Telecommunications

N/A

Jan 2013 to Jul 2013 (6 months)
Supply Specialist at Department of Defence

Experience Details

Supply Specialist

Logistics/Supply Chain

Experienced (Non-Manager)

N/A


Company Details

Department of Defence

United States

More then 1000 employees

Military

N/A

Jan 2009 to Jun 2012 (3 years 5 months)
Sales Representative at American Eagle Outfitters

Experience Details

Sales Representative

Sales/Retail

Entry Level

N/A


Company Details

American Eagle Outfitters

United States

More then 1000 employees

Retail

N/A

Jun 2008 to Nov 2008 (5 months)

Achievements


Top Performer Award


None


Appreciation Award
Accommodation Award


None


None

Education

High School - American diploma

High School Details

American diploma

New Britain High School

United States

2007

B / Very Good / 75 - 85%

N/A

New Britain High School
2007

Certifications

Certificate details

Unit Supply Specialist

Mar 2009

N/A

N/A

N/A

Quartermaster School of Logistics

N/A

Training and Courses

Training/Course Details

Safety Driving Course

Apr 2010

DOD

N/A

This profile is fresh!
Last update 11 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveArabicArtsBusiness DevelopmentConsumer ElectronicsConsumer ServicesConvergys (Stream)Customer ServiceCustomer Support ProfessionalDetails-orientedEnglishFlexibleHard WorkerHead Of OperationsHealthcare And Medical ServicesInternational Account AdvisorLeaderLes Concierges EgyptLogisticsManagementManufacturingMarketingMicrosoft ExcelMicrosoft PowerPointMicrosoft WordMilitaryOPPO EgyptOffshoringOperationsOracle ERP - SCMOutsourcingProblem SolverProductionResearchRespectRetailSafety Driving CourseSalesSales Operations ManagerSales RepresentativeShoppingSiParadigmSportsSupply SpecialistSupportTelecommunicationsTrade Marketing ExecutiveTransportationTravellingUnit Supply SpecialistWindows

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Beginner

: Beginner

: Advanced

: Intermediate

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

1-3 years

windows

windows

: Advanced

: High

:

3-5 years

Microsoft PowerPoint

Microsoft PowerPoint

: Intermediate

: Medium

:

Less than 1 year

Oracle ERP - SCM

Oracle ERP - SCM

: Little knowledge

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Operations

Operations

: Advanced

: Extreme - I love it!

:

3-5 years

Logistics

Logistics

: Intermediate

: Extreme - I love it!

:

1-3 years

Customer service

Customer service

: Intermediate

: High

:

3-5 years

Key Skills

Leader, Hard worker, Problem Solver, Flexible / Adaptive, Details-oriented

Online Presence

https://www.facebook.com/adam.mostafa.1044

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