AD
ADAMA Diallo
Microsoft 365 Technical Support Agent at Microsoft
Cairo, EgyptWork Experience
Microsoft 365 Technical Support Agent
Microsoft
Jun 2022 - Present -3 yrs, 1 month
Egypt
- Job Details:Provide tier 2 support for Exchange Online, SharePoint, and Teams. Resolve 50+ weekly tickets with 94% first-call resolution rate. Utilize PowerShell for migration and synchronization troubleshooting.
Xceed-Cairo
Jun 2016 - Jun 2022 -6 yrs
Egypt
- Job Details:Supported 5m+ Videotron telecom subscribers. Handled technical troubleshooting for mobile/internet/TV services. Managed high-volume calls with 90%+ satisfaction ratings.
Teleperformance
Jun 2015 - Jun 2016 -1 yr
Egypt
- Job Details:Trained in consultative sales techniques. Achieved 110% of quarterly sales targets.
Education
Bachelor's Degree in Computer Accounting
NCLC CairoJan 2013 - Jan 2016 - 3 yr
Skills
Languages
French
FluentEnglish
FluentArabic
Fluent